Insurance Customer Care Specialist | Growth Path

Bethany Lentz - State Farm Agent; Bozeman (MT); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Signing bonus

Job summary

Bethany Lentz State Farm is seeking a customer services representative to deliver exceptional experiences that reinforce the growth of a successful insurance agency. You will answer inquiries, assist customers with policy changes, process claims, and maintain accurate records while coordinating with agency team members to anticipate community needs.

If you are customer-focused and empathetic, this role offers growth opportunities within a supportive, results-driven environment.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Customer service

Attention to detail

Multitasking

Empathy

Sales mindset

Job description

Bethany Lentz State Farm is seeking a customer services representative to deliver exceptional experiences that reinforce the growth of a successful insurance agency. You will answer inquiries, assist customers with policy changes, process claims, and maintain accurate records while coordinating with agency team members to anticipate community needs.

If you are customer-focused and empathetic, this role offers growth opportunities within a supportive, results-driven environment.