Customer Care & Relations Specialist

Hanna Huang - State Farm Agent; Katy (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Job summary

Hanna Huang - State Farm Agent in Katy, Texas is seeking a Customer Relations Representative to deliver exceptional customer experiences while supporting insurance agency growth. Responsibilities include managing inquiries, maintaining records, and improving customer retention strategies.

The ideal candidate will possess strong communication and problem-solving skills, along with a calm demeanor in high-stress situations. This role offers opportunities for internal advancement and a supportive team environment.

Qualifications

• Previous experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Hanna Huang - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.