Customer Care & Relations Specialist

Hanna Huang - State Farm Agent; Katy (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Job summary

Hanna Huang - State Farm Agent in Katy, Texas is seeking a Customer Relations Representative to deliver exceptional customer experiences while supporting insurance agency growth. Responsibilities include managing inquiries, maintaining records, and improving customer retention strategies.

The ideal candidate will possess strong communication and problem-solving skills, along with a calm demeanor in high-stress situations. This role offers opportunities for internal advancement and a supportive team environment.

Qualifications

• Previous experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Hanna Huang - State Farm Agent in Katy, Texas is seeking a Customer Relations Representative to deliver exceptional customer experiences while supporting insurance agency growth. Responsibilities include managing inquiries, maintaining records, and improving customer retention strategies.

The ideal candidate will possess strong communication and problem-solving skills, along with a calm demeanor in high-stress situations. This role offers opportunities for internal advancement and a supportive team environment.