Customer Relations Representative - State Farm Agent Team Member

Samuel Tibbits - State Farm Agent; Princeton (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Advancement opportunities

Paid time off

Flexible schedule

Training & development

Job summary

Sam Tibbits State Farm Agency in Princeton, Minnesota, is seeking a Customer Relations Representative to deliver outstanding service, resolve inquiries, and support a growing local client base.

You will maintain accurate records, participate in retention strategies, and collaborate with other team members to ensure customer satisfaction. A competitive culture with performance bonuses and opportunities for advancement awaits the right teammate.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with retention strategies.
• Coordinate with other departments to ensure satisfaction.

Skills

Communication

Problem-solving

Customer service

Stress management

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Flexible schedule
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2025 after working for another State Farm agent - and following in the footsteps of my dad, who is also an agent. I graduated from St. John's University, and when I'm not in the office, I enjoy being outdoors, whether that's hunting, fishing, or camping.

Our team currently includes three motivated members who embody the energy and ambition that define our office. Community involvement is important to us, and we stay active through the local chamber and by sponsoring families in need during Christmas.

We offer additional time off for meeting monthly goals, a Simple IRA, and a hiring bonus. Our culture is high-paced and high-energy - everyone works extremely hard, holds one another accountable, and chases big goals together. We believe that success in life carries over into success at work, and we live by the principle that there is no right way to do the wrong thing.

We hire on character and train on skill, so we're looking for someone who is competitive, detail-oriented, dependable, and anchored in integrity. A team player who genuinely wants to better the lives of others will thrive here. If you're driven and love being part of a team that pushes each other to grow, this is the kind of environment where you can truly excel.

ROLE DESCRIPTION:

As a Customer Relations Representative with Sam Tibbits State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.