Customer Experience Specialist - Insurance Growth

Brown Ins and Fin Svcs Inc; Naples (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Opportunity for advancement

Job summary

Mimi Brown - State Farm Agent in Naples, FL is seeking a Customer Service Representative to deliver exceptional experiences and support policyholders. Your attention to detail, customer service skills, and desire to help people will drive success within the agency.

You will resolve customer inquiries, coordinate with other agency team members, and anticipate community needs. Growth opportunities exist for driven, sales-minded candidates and a commitment to service excellence.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Experience in customer service preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Multitasking

Customer service experience

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Mimi Brown - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.