Insurance Customer Experience Specialist - Growth & Claims

Katherine Jones - State Farm Agent; Clearwater (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Group Life

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Katherine Jones - State Farm Agent in Clearwater, FL is seeking a Customer Service Representative Team Member to deliver exceptional service, answer inquiries, and support policyholders in the community.

This role emphasizes accuracy, strong communication, and coordination with the agency team to assist clients, process policy changes, and handle claims, with opportunities for internal growth.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Group Life
• Retirement Plan
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Katherine Jones - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.