Insurance Customer Experience Specialist - Growth & Claims

Katherine Jones - State Farm Agent; Clearwater (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Group Life

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Katherine Jones - State Farm Agent in Clearwater, FL is seeking a Customer Service Representative Team Member to deliver exceptional service, answer inquiries, and support policyholders in the community.

This role emphasizes accuracy, strong communication, and coordination with the agency team to assist clients, process policy changes, and handle claims, with opportunities for internal growth.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Katherine Jones - State Farm Agent in Clearwater, FL is seeking a Customer Service Representative Team Member to deliver exceptional service, answer inquiries, and support policyholders in the community.

This role emphasizes accuracy, strong communication, and coordination with the agency team to assist clients, process policy changes, and handle claims, with opportunities for internal growth.