Customer Relations & Growth Specialist

Agent Shani; Englewood (CO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Shani Sorensen - State Farm Agent in Englewood, Colorado is looking for a Customer Relations Representative to drive exceptional customer experiences. The role involves handling customer inquiries, maintaining records, and supporting retention strategies.

Ideal candidates possess strong communication and problem-solving skills, with a preference for those with customer service experience. The position offers growth opportunities within the agency.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Achieve mutually agreed upon sales and marketing goals.
• Effectively prospect existing and new customers.

Skills

Communication skills

Problem-solving skills

Customer service

Calm under stress

Job description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Shani Sorensen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Achieve mutually agreed upon sales and marketing goals.
• Effectively prospect existing and new customers.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.