Insurance Customer Care Specialist - Bilingual & Growth

GEICO; Edison (NJ); In loco; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Descrizione del lavoro

GEICO's Edison local office is seeking a friendly Customer Service Representative who will be the first point of contact for policyholders, handling billing questions and policy changes with care. You will deliver personalized service, explain options clearly, and support sales referral metrics to earn potential bonuses, while benefiting from hands-on training and career growth opportunities.

This role emphasizes empathy, multi-tasking across systems, and quick learning in a fast-paced

Competenze

• Experience providing outstanding customer service
• Strong communication and listening skills
• Ability to work in a fast-paced call center environment
• Willingness to learn new skills and adapt quickly
• Team player with feedback-oriented mindset

Mansioni

• Answer billing questions for policyholders and process policy changes
• Provide recommendations and support to customers to improve service
• Deliver personalized service and demonstrate the value of GEICO insurance

Conoscenze

Customer service

Effective communication

Multi-tasking

Empathy

Active listening

Growth mindset

Bilingual

Strumenti

CRM systems

Descrizione del lavoro

GEICO's Edison local office is seeking a friendly Customer Service Representative who will be the first point of contact for policyholders, handling billing questions and policy changes with care. You will deliver personalized service, explain options clearly, and support sales referral metrics to earn potential bonuses, while benefiting from hands-on training and career growth opportunities.

This role emphasizes empathy, multi-tasking across systems, and quick learning in a fast-paced