Bilingual Auto Support Specialist (Spanish/English)

GEICO Indemnity Company; Tampa (FL); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Paid time off

401(k) with up to 6% match

Tuition assistance

Job summary

GEICO in Tampa, FL is seeking a bilingual (Spanish/English) Auto Customer Service Representative to guide policyholders through coverage needs and policy changes, while addressing billing inquiries. You will provide recommendations and deliver world-class service with empathy.

Minimum 2 years in P&C or high-volume call centers, active P&C license, and fluency in English and Spanish are required. Office-based role with on-site training and shift flexibility.

Qualifications

• Bilingual Spanish and English required.
• Active Personal Lines or Property & Casualty license required.
• Experience in high-volume call centers with KPIs preferred.

Responsibilities

• Handle incoming calls, billing questions, and policy updates.
• Provide recommendations and cross-sell opportunities with empathy.
• Stay informed about GEICO products to assist customers.
• Deliver world-class service and resolve issues effectively.

Skills

Spanish-English fluency

Customer service

Interpersonal skills

Problem-solving

Education

High School Diploma or GED

Job description

GEICO in Tampa, FL is seeking a bilingual (Spanish/English) Auto Customer Service Representative to guide policyholders through coverage needs and policy changes, while addressing billing inquiries. You will provide recommendations and deliver world-class service with empathy.

Minimum 2 years in P&C or high-volume call centers, active P&C license, and fluency in English and Spanish are required. Office-based role with on-site training and shift flexibility.