Insurance Customer Care Specialist (Remote/Hybrid)

Amica Mutual Insurance Company; Connecticut; Hybrid; USD 53,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid vacation and holidays

401k with company match

Job summary

Amica Mutual Insurance Company in Hartford, CT, seeks an Associate Customer Care Representative to handle high-volume calls, assist with billing and policy changes, and build trusted customer relationships. The role includes training and eventual licensing requirements, with a supportive, DEI-focused environment.

Starting salary is $53,127 with a potential up to $61,363; hybrid work options may apply after training, with some work-from-home days.

Qualifications

• High school diploma or equivalent education required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard and processing skills.
• Previous insurance background is a plus, but not required.
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided).

Responsibilities

• Conduct professional telephone conversations to service customer accounts in a high call volume environment.
• Problem-solve and use time effectively to multitask and prioritize work.
• Assist customers with various billing and policy change transactions over the phone.
• Gain customer trust and respect by establishing and maintaining effective relationships.
• Demonstrate a high standard of customer service.
• Collaborate with others in a team setting.

Skills

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Job description

Amica Mutual Insurance Company in Hartford, CT, seeks an Associate Customer Care Representative to handle high-volume calls, assist with billing and policy changes, and build trusted customer relationships. The role includes training and eventual licensing requirements, with a supportive, DEI-focused environment.

Starting salary is $53,127 with a potential up to $61,363; hybrid work options may apply after training, with some work-from-home days.