Insurance CSR: Frontline Claims & Coverage Support

One80 Intermediaries; United States; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401k

Student loan assistance

Tuition reimbursement

Mental health support

Paid time off

Job summary

One80 Intermediaries is hiring a Customer Service Representative for Professional Liability to provide frontline support to policyholders. You will handle inquiries about coverage, claims, billing, and account details, in a fast-paced environment with empathy and accuracy.

The role emphasizes collaboration, data entry, and meeting quality standards while contributing to customer satisfaction and retention. Prior insurance exposure is a strong advantage, and there are comprehensive benefits and

Qualifications

• 1–2 years in customer service or call center.
• Insurance or healthcare service experience is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Escalate complex issues to senior team members as needed.
• Research and resolve questions related to coverage, claims, billing, and policy details.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvement and communicate recurring issues to the Team Lead.

Skills

Customer service

Communication

Problem solving

Education

High school diploma

Job description

One80 Intermediaries is hiring a Customer Service Representative for Professional Liability to provide frontline support to policyholders. You will handle inquiries about coverage, claims, billing, and account details, in a fast-paced environment with empathy and accuracy.

The role emphasizes collaboration, data entry, and meeting quality standards while contributing to customer satisfaction and retention. Prior insurance exposure is a strong advantage, and there are comprehensive benefits and