Remote Insurance Support Specialist - Professional Liability

Brown & Brown, Inc.; Northern (KY); Hybrid; USD 46,000 - 52,000; Full time

Benefits offered by this job

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Mental Health & Wellness

Paid Time Off

Job summary

Brown & Brown, Inc. is hiring a Customer Service Representative for Professional Liability to provide frontline support to policyholders. You will handle inquiries via phone, email and chat, resolve issues related to coverage, claims and billing, and maintain accurate records of interactions.

The role emphasizes empathy, teamwork, and the ability to work in a fast-paced environment while meeting production quotas and quality standards.

Qualifications

• Minimum education of a high school diploma or equivalent.
• 1 to 2 years of customer service or call center experience.
• Insurance, healthcare or veterinary reception or animal-related customer service is a strong advantage.
• Property & Casualty knowledge is preferred or ability to obtain.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional, courteous and timely manner.
• Escalate complex issues to senior team members or management as needed.
• Research and resolve customer questions related to coverage, claims, billing, and policy details.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvement and communicate recurring issues to the Team Lead or Supervisor.
• Perform data entry tasks including the sorting and indexing of scanned mail and emails, distributing to the appropriate party.
• Meet production quotas and quality standards as set forth by management.

Skills

Customer service

Call center

Communication

Problem solving

Multitasking

Insurance knowledge

Veterinary client service

Education

High school diploma

Job description

Brown & Brown, Inc. is hiring a Customer Service Representative for Professional Liability to provide frontline support to policyholders. You will handle inquiries via phone, email and chat, resolve issues related to coverage, claims and billing, and maintain accurate records of interactions.

The role emphasizes empathy, teamwork, and the ability to work in a fast-paced environment while meeting production quotas and quality standards.