Insurance CSR: Coverage, Claims & Billing Support

Brown & Brown; United States; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health Benefits

401k

ESPP

Student Loan Assistance

Tuition Reimbursement

Mental Health Services

Paid Time Off

Job summary

Brown & Brown is seeking a Customer Service Representative for Professional Liability to provide frontline support to policyholders, addressing inquiries and resolving issues related to coverage, claims, billing, and account information with empathy.

The role emphasizes collaboration within the Customer Service team to ensure accurate, efficient, and timely responses while maintaining detailed records and contributing to customer satisfaction and retention.

Qualifications

• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional, courteous and timely manner.
• Escalate complex issues to senior team members or management as needed.
• Research and resolve customer questions related to coverage, claims, billing, and policy details.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor.
• Perform various data entry tasks including the sorting and indexing of scanned mail and emails, distributing to the appropriate party.
• Meet production quotas and quality standards as set forth by management.

Job description

Brown & Brown is seeking a Customer Service Representative for Professional Liability to provide frontline support to policyholders, addressing inquiries and resolving issues related to coverage, claims, billing, and account information with empathy.

The role emphasizes collaboration within the Customer Service team to ensure accurate, efficient, and timely responses while maintaining detailed records and contributing to customer satisfaction and retention.