Insurance CS & Operations Co-op — Hybrid + Mentorship

001 Sentry Insurance Company; Stevens Point (WI); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Sentry is seeking motivated college students for our Customer Service & Operations Co-op in Stevens Point, WI. This position offers exposure to the insurance industry, hands-on claims processing, and mentorship.

The role requires enrollment in UW-Stevens Point or Mid-State, with May 2028–May 2029 graduation, part-time hours during the semester, and potential full-time during breaks in a hybrid setup. You will work in the Claims Contact Center handling initial customer contact, processing claims

Qualifications

• Must be enrolled full-time at UW-Stevens Point or Mid-State Technical College.
• Expected graduation date May 2028 through May 2029.
• Available for 15-19 hours per week during the semester with potential up to 40 hours during summer or breaks.
• Must be in good academic standing.
• Display leadership potential.
• Demonstrated learning mindset—actively seeks feedback, embraces new challenges, and shows willingness to develop new skills, and gain industry knowledge.
• Ability to work in a team atmosphere.
• Strong punctuality and dependability.
• Solid verbal and written communication skills.
• Spanish-speaking bilingual skills a plus, with additional compensation.

Responsibilities

• Work with a team to meet department phone KPIs.
• Process claims for policyholders, claimants and others over the phone.
• Assist with processing claims received over the internet/mail.
• Participate in weekly team huddles and associate engagement activities.
• Attend informational overviews of various business units within Sentry.
• Gain the opportunity to job shadow / network based on career interest.

Skills

Leadership potential

Learning mindset

Teamwork

Punctuality

Dependability

Verbal communication

Written communication

Spanish bilingual (plus)

Education

Enrollment at UW-Stevens Point or Mid-State TEC

Job description

Sentry is seeking motivated college students for our Customer Service & Operations Co-op in Stevens Point, WI. This position offers exposure to the insurance industry, hands-on claims processing, and mentorship.

The role requires enrollment in UW-Stevens Point or Mid-State, with May 2028–May 2029 graduation, part-time hours during the semester, and potential full-time during breaks in a hybrid setup. You will work in the Claims Contact Center handling initial customer contact, processing claims