Insurance Claims CS & Operations Co-op — Hybrid + Mentorship

Sentry; El Paso (TX); Hybrid; USD 21,000 - 28,000; Part time

Benefits offered by this job

Hybrid schedule with remote days

Laptop and monitors provided

Meal stipend

Parking near office

Job summary

Sentry in El Paso, TX invites college students to join our Customer Service & Operations Co-op, gaining hands-on experience in the insurance industry. You’ll support insureds and claimants, process claims by phone and online, and learn through mentorship and team activities.

The program runs mid to late July for the Fall 2027/Spring 2028 year. It offers a hybrid schedule (remote Mondays and Fridays, in-office Tue–Thu), a laptop and monitors, parking, and a meal stipend depending on location.

Qualifications

• Must be enrolled full-time at University of Texas at El Paso or El Paso Community College
• Expected graduation date May 2028 through May 2029
• Available for 15-19 hours per week during the semester with up to 40 hours during summer or breaks
• Must be in good academic standing
• Spanish-speaking bilingual skills a plus with additional compensation

Responsibilities

• Process claims for policyholders, claimants and others over the phone
• Work with a team to meet department phone KPIs
• Assist with processing claims received over the internet/mail
• Attend weekly team huddles and associate engagement activities
• Gain opportunity to job shadow / network based on career interest

Skills

Customer service

Teamwork

Communication

Leadership potential

Learning mindset

Punctuality

Education

Enrolled at University of Texas at El Paso or El Paso Community College

Job description

Sentry in El Paso, TX invites college students to join our Customer Service & Operations Co-op, gaining hands-on experience in the insurance industry. You’ll support insureds and claimants, process claims by phone and online, and learn through mentorship and team activities.

The program runs mid to late July for the Fall 2027/Spring 2028 year. It offers a hybrid schedule (remote Mondays and Fridays, in-office Tue–Thu), a laptop and monitors, parking, and a meal stipend depending on location.