Insurance CS & Claims Co-op - Hybrid, Mentorship

Sentry; El Paso (TX); Hybrid; USD 28,000 - 34,000; Part time

Benefits offered by this job

Meal stipend

Laptop and monitors provided

Parking close to offices

Job summary

Sentry Insurance in El Paso, TX is seeking motivated college students for its Customer Service & Operations (CS&O) Co-op. The program provides hands-on experience in the insurance industry with training, job shadowing, and networking aligned to your career interests.

The role supports the Claims Contact Center, handling First Notice of Loss calls and assisting with online submissions, starting mid to late July for the Fall 2027/Spring 2028 year.

Qualifications

• Must be enrolled full-time at University of Texas at El Paso or El Paso Community College.
• Expected graduation May 2028 through May 2029.
• Available 15–19 hours per week during the semester, up to 40 hours in breaks.
• Good academic standing.
• Demonstrated learning mindset and willingness to develop skills in insurance knowledge.
• Ability to work in a team and be dependable.

Responsibilities

• Be the initial customer contact for incidents in the Claims Contact Center.
• Process claims for policyholders and claimants over the phone.
• Assist with processing claims received online or by mail.
• Participate in weekly team huddles and engagement activities.
• Attend informational overviews of various business units and job shadow/network opportunities.

Skills

Verbal communication

Written communication

Teamwork

Leadership potential

Bilingual Spanish

Job description

Sentry Insurance in El Paso, TX is seeking motivated college students for its Customer Service & Operations (CS&O) Co-op. The program provides hands-on experience in the insurance industry with training, job shadowing, and networking aligned to your career interests.

The role supports the Claims Contact Center, handling First Notice of Loss calls and assisting with online submissions, starting mid to late July for the Fall 2027/Spring 2028 year.