Hybrid Customer Service & Claims Co-op - Fall 2027

Sentry; Stevens Point (WI); Hybrid; USD 25,000 - 30,000; Part time

Benefits offered by this job

Hybrid schedule

Meal stipend

Laptop and monitors provided

Competitive pay

Job summary

Sentry in Stevens Point, Wisconsin is seeking a motivated CS&O Co-op to gain hands-on experience in the insurance industry while supporting our customers during claims.

The role blends in-office collaboration with remote work on select days, offers mentorship, and opportunities to shadow teams. Ideal for students aiming for a long-term career with Sentry and developing professional skills.

Qualifications

• Must be enrolled full-time at UW-Stevens Point or Mid-State Technical College.
• Expected graduation date May 2028 through May 2029.
• Available for 15-19 hours per week during the semester, up to 40 hours during summer or breaks.
• In good academic standing; leadership potential.
• Active learning mindset and willingness to develop new skills and industry knowledge.
• Ability to work in a team atmosphere; punctual and dependable.
• Spanish bilingual skills a plus with additional compensation.

Responsibilities

• Be the initial contact in Sentry’s Claims Contact Center for incidents.
• Meet department phone KPIs as part of the team.
• Process claims for policyholders and claimants over the phone.
• Assist with processing claims received online or by mail.
• Attend weekly team huddles and engagement activities.
• Job shadow and network based on career interest.

Skills

Verbal communication

Written communication

Teamwork

Leadership potential

Spanish language

Education

Enrolled full-time at UW-Stevens Point

Enrolled full-time at Mid-State Technical College

Expected graduation May 2028–May 2029

Job description

Sentry in Stevens Point, Wisconsin is seeking a motivated CS&O Co-op to gain hands-on experience in the insurance industry while supporting our customers during claims.

The role blends in-office collaboration with remote work on select days, offers mentorship, and opportunities to shadow teams. Ideal for students aiming for a long-term career with Sentry and developing professional skills.