Insurance Claims & Customer Service Co-op — Hybrid

Sentry; Stevens Point (WI); Hybrid; USD 21,000 - 34,000; Part time

Benefits offered by this job

Meal stipend

Parking near offices

Laptop & monitors provided

Job summary

Sentry Insurance invites motivated students to join the CS&O Co-op in Stevens Point, Wisconsin, gaining hands-on experience in customer service, claims processing, and cross-functional exposure. The role supports the First Notice of Loss workflow with a flexible, hybrid setup and mentorship from professionals.

The program targets full-time students at UW-Stevens Point or Mid-State Technical College with a May 2028–May 2029 graduation window, offering 15–19 hours weekly (40 hours in breaks) and

Qualifications

• Must be enrolled full-time at UW-Stevens Point or Mid-State Technical College.
• Expected graduation May 2028 through May 2029.
• Available for 15–19 hours per week during the semester (up to 40 hours in breaks).
• Must be in good academic standing.
• Display leadership potential.
• Demonstrated learning mindset and willingness to develop skills.
• Ability to work in a team atmosphere and show reliability.
• Spanish-speaking bilingual skills a plus with additional compensation.

Responsibilities

• Work with a team to meet department phone KPIs.
• Process claims for policyholders, claimants and others over the phone.
• Assist with processing claims received over the internet/mail.
• Participate in weekly team huddles and associate engagement activities.
• Attend informational overviews of various business units within Sentry.
• Opportunity to job shadow / network based on career interest.

Skills

Teamwork

Punctuality

Written communication

Spanish-speaking

Education

Full-time enrollment at UW-Stevens Point or Mid-State Technical College

Job description

Sentry Insurance invites motivated students to join the CS&O Co-op in Stevens Point, Wisconsin, gaining hands-on experience in customer service, claims processing, and cross-functional exposure. The role supports the First Notice of Loss workflow with a flexible, hybrid setup and mentorship from professionals.

The program targets full-time students at UW-Stevens Point or Mid-State Technical College with a May 2028–May 2029 graduation window, offering 15–19 hours weekly (40 hours in breaks) and