Insurance Contact Center Specialist (Contract)

BCforward; Columbia (SC); On-site; USD 27,552 - 31,684; Part time

Job summary

A recruitment firm in Columbia is seeking a Senior Technical Recruiter with a strong customer service focus and a background in insurance. Ideal candidates will have 1-3 years of experience and proven ability in a high-volume contact center. Responsibilities include managing inbound/outbound calls and providing exceptional customer experiences in a collaborative team environment. Competitive pay of up to $23/hr with potential conversion to full-time after 4 months.

Qualifications

• 1-3 years of insurance background experience.
• Previous high-volume contact center experience preferred.
• Ability to navigate multiple systems/applications.

Responsibilities

• Provide superior customer experience via incoming calls.
• Handle caller requests efficiently and professionally.
• Collaborate with team members to ensure positive customer experience.

Skills

Customer-focused mindset

Strong communication skills

Proficiency in computer skills

Problem-solving skills

Ability to work in a team

Education

High school diploma or equivalent

College degree or pursuit preferred

Job description

A recruitment firm in Columbia is seeking a Senior Technical Recruiter with a strong customer service focus and a background in insurance. Ideal candidates will have 1-3 years of experience and proven ability in a high-volume contact center. Responsibilities include managing inbound/outbound calls and providing exceptional customer experiences in a collaborative team environment. Competitive pay of up to $23/hr with potential conversion to full-time after 4 months.