Customer Service Representative

BCforward; Columbia (SC); On-site; USD 27,552 - 31,684; Part time

Job summary

A recruitment firm in Columbia is seeking a Senior Technical Recruiter with a strong customer service focus and a background in insurance. Ideal candidates will have 1-3 years of experience and proven ability in a high-volume contact center. Responsibilities include managing inbound/outbound calls and providing exceptional customer experiences in a collaborative team environment. Competitive pay of up to $23/hr with potential conversion to full-time after 4 months.

Qualifications

• 1-3 years of insurance background experience.
• Previous high-volume contact center experience preferred.
• Ability to navigate multiple systems/applications.

Responsibilities

• Provide superior customer experience via incoming calls.
• Handle caller requests efficiently and professionally.
• Collaborate with team members to ensure positive customer experience.

Skills

Customer-focused mindset

Strong communication skills

Proficiency in computer skills

Problem-solving skills

Ability to work in a team

Education

High school diploma or equivalent

College degree or pursuit preferred

Job description

Senior Technical Recruiter @ TSR Consulting Services | IT & Pharma Recruitment

Location: 1201 Main Street, Columbia, South Carolina 29201

Pay Rate: Up to $23/hr

Duration: 4 months with possible conversation to fulltime.

Base pay range

$20.00/hr - $23.00/hr

Job Summary

The Workplace Benefits (CWB) Representative supports the contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences while assisting with a variety of service functions.

Responsibilities

• Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment.
• Handle caller requests efficiently, accurately, and professionally with ownership and timeliness.
• Build rapport and respond to customers compassionately, meeting expectations in a respectful and timely manner.
• Navigate multiple systems/applications to research, analyze, and resolve requests & inquiries.
• Maintain performance and quality standards.
• Analyze information to make sound decisions and solve problems while maintaining a positive customer experience.
• Learn basic concepts of personal lines insurance principles and products offered to CWB customers.
• Collaborate with team members and business partners to ensure a positive customer experience.
• Work 40 hours per week on scheduled shifts between 7am–8pm CST; overtime and weekends as needed.
• Assist with special requests and complete additional tasks/projects as assigned.

Qualifications

• High school diploma or equivalent required; college degree or pursuit preferred.
• 1–3 years of insurance background experience.
• Customer-focused mindset with dedication to exceptional service.
• Previous high-volume contact center experience with decision-making and problem-solving preferred.
• Strong communication skills (verbal & written) with a service-focused approach.
• Proficiency in computer skills, multi-application navigation, and multitasking.
• Accountability and ability to work effectively in a team environment.

Seniority level

Associate

Employment type

Contract

Job function

Customer Service

Industries

Insurance, Insurance Agencies and Brokerages, and Insurance and Employee Benefit Funds