Insurance Customer Experience Specialist

The Mutual Group; Iowa (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive base salary plus incentive plans

401(K) retirement plan with company match

Medical, dental, and vision plans

Generous time off program

Flexible work schedules

Job summary

A reputable insurance organization is looking for a Customer Experience Representative to manage customer inquiries, assist with claims and billing operations and foster excellent customer service. This position requires strong communication abilities and attention to detail. The candidate should have a High School Diploma and some experience in customer service within the insurance sector. The role offers a competitive salary, robust benefits, and opportunities for professional growth in a supportive environment.

Qualifications

• 1-2 years of customer service experience in the insurance industry or equivalent.
• Basic understanding of Microsoft Office products.
• Familiarity with common insurance concepts and practices.

Responsibilities

• Handle inbound phone and email inquiries.
• Complete claims and billing transactions.
• Collaborate with various departments for customer inquiries.
• Assist in navigation and support for policy administration systems.

Skills

Exceptional customer service orientation

Strong written and verbal communication skills

Attention to detail

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A reputable insurance organization is looking for a Customer Experience Representative to manage customer inquiries, assist with claims and billing operations and foster excellent customer service. This position requires strong communication abilities and attention to detail. The candidate should have a High School Diploma and some experience in customer service within the insurance sector. The role offers a competitive salary, robust benefits, and opportunities for professional growth in a supportive environment.