Claims Service Specialist - Hybrid, Training & Benefits

Virginia Farm Bureau Family of Companies; Virginia (MN); Hybrid; USD 42,000 - 48,000; Full time

Benefits offered by this job

Paid training

Continuing education reimbursement

Medical insurance

Dental insurance

401K

Paid PTO

Job summary

Virginia Farm Bureau Family of Companies seeks a Claims Service Representative to handle windshield claims, rental coordination, and claim dispatch from the West Creek Office in Goochland/Richmond area. Hybrid schedule offered: in office 3 days, remote 2 days after training.

You will answer calls, enter new claims, maintain the desk, assign claims, pay towing claims, arrange rentals, and monitor salvages as part of daily duties.

Qualifications

• High school diploma or equivalent.
• Previous claims experience.
• Proven customer service skills.
• Excellent oral and written communication skills.
• Strong organizational skills.
• Strong computer skills (Word and Excel).
• High level of initiative/motivation.
• Excellent attention to detail and time management.
• Able to multi-task, prioritize and organize with limited supervision.
• Ability to build rapport quickly.

Responsibilities

• Answer phone calls to enter new claims and answer customer questions.
• Maintain the glass/rental help desk.
• Evaluate and determine claim assignments.
• Ensure customers are receiving best possible customer service.
• Verify and pay towing claims.
• Set up car rentals with appropriate rental firms and pay rental invoices.
• Follow up on rental vehicles with appraisers to terminate rentals on expiration date of repairs.
• Maintain salvage programs and record/process salvage titles.
• Assist with mail in the unit.
• Back-up other CSR’s.
• Provide management reports monthly.
• All other duties as assigned by the supervisor.

Skills

Customer service

Communication skills

Time management

Organizational skills

Computer skills

Multi-tasking

Rapport building

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Virginia Farm Bureau Family of Companies seeks a Claims Service Representative to handle windshield claims, rental coordination, and claim dispatch from the West Creek Office in Goochland/Richmond area. Hybrid schedule offered: in office 3 days, remote 2 days after training.

You will answer calls, enter new claims, maintain the desk, assign claims, pay towing claims, arrange rentals, and monitor salvages as part of daily duties.