Insurance Claims Operations Specialist

Brown & Brown, Inc.; Annapolis (MD); On-site; USD 57,000 - 69,000; Full time

Benefits offered by this job

Health Benefits

ESPP/401k

Student Loan Assistance

Tuition Reimbursement

Mental Health Services

Paid Time Off

Job summary

Brown & Brown, Inc. is seeking a Claim Associate to support the Claim Department with administrative, technical, and coordination tasks.

This role ensures accurate documentation, timely processing, and effective coordination of claim activities across internal teams, external partners, and insureds. You will handle data entry in the claim management system, prepare routine correspondence, and assist with reports and loss runs while maintaining strict adherence to internal standards and SLAs.

Qualifications

• Associate or bachelor’s degree preferred; equivalent relevant experience may be considered.
• 3–6 years of progressive experience in claims administration/support or insurance operations.
• Strong working knowledge of insurance claim workflows and terminology.
• Demonstrated experience working with claim management systems.
• Excellent written and verbal communication skills, with the ability to interact professionally with internal stakeholders and external partners.
• Advanced organizational and time-management skills with the ability to manage competing priorities independently.
• High degree of attention to detail, accuracy, and data integrity.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Strong critical thinking and problem-solving abilities, including the ability to spot issues and elevate as needed.
• Experience supporting audits, reporting cycles, or client-facing deliverables preferred.

Responsibilities

• Serve as primary point of contact for administrative and operational claim inquiries, resolving issues independently when appropriate.
• Monitor Oxford’s claim mailboxes, prioritizing, handling, and distributing mail as appropriate.
• Enter, review, and maintain data within the claim management system, ensuring accuracy, completeness, and adherence to internal standards and service level expectations.
• Prepare, review, and distribute written acknowledgements and routine claim correspondence to insureds, brokers, captive managers, TPAs, and fronting carriers.
• Assist with the development, preparation, review, and quality control of internal and external reports, loss runs, and management summaries.
• Monitor and manage communications and documentation from fronting carriers, ensuring proper routing, issue identification, and follow‑up.
• Perform document handling tasks including redaction, quality review, document indexing, DocuSign workflow creation, and secure distribution.

Skills

Communication

Organizational skills

Attention to detail

MS Office

Data integrity

Analytical thinking

Education

Associate or Bachelor’s degree

Tools

Claim management systems

Job description

Brown & Brown, Inc. is seeking a Claim Associate to support the Claim Department with administrative, technical, and coordination tasks.

This role ensures accurate documentation, timely processing, and effective coordination of claim activities across internal teams, external partners, and insureds. You will handle data entry in the claim management system, prepare routine correspondence, and assist with reports and loss runs while maintaining strict adherence to internal standards and SLAs.