Claims Systems Liaison & Process Optimizer

Brown & Brown; Carmel (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Benefits

401k

Tuition Reimbursement

Mental Health & Wellness

Paid Time Off

Job summary

Brown & Brown in Carmel, IN is seeking a Claims System Liaison to join our growing team. You will monitor and maintain claim systems functionality and provide administrative support to ensure efficient operations within the Claims department.

The role emphasizes testing upgrades, maintaining databases, processing FROI EDI errors, and handling claim assignments and correspondence with a focus on accuracy, confidentiality, and timely reporting.

Qualifications

• Proficient with MS Office Suite.
• Proven communication, interpersonal and organization skills.
• Proven analytical skills.
• Ability to work in a team environment.
• Exceptional telephone demeanor and confidentiality.
• 1–3 years experience in a similar position.
• Valid Driver’s License.

Responsibilities

• Continually review systems for potential enhancements to increase functionality and efficiency.
• Testing lead and coordinator for all claim system upgrades.
• Maintain vendor and policy databases in claims system.
• Maintain distribution lists for monthly members reports and claims acknowledgments.
• Process FROI EDI errors for transmission to state.
• Process incoming mail, including indexing and distributing.
• Process new claim assignments.
• Process recovery/reimbursement checks.
• Field calls related to outstanding provider bills and escalate to adjuster when appropriate.
• Assist with incoming phone calls.
• Create and maintain database and spreadsheet files for agency and member lists.
• Complete special projects as assigned by CSL Supervisor or Claims Leader.

Skills

Communication

Interpersonal skills

Organization

Analytical skills

Teamwork

Confidentiality

Education

High school diploma or GED

Associate degree or certification in business

Tools

MS Office Suite

Job description

Brown & Brown in Carmel, IN is seeking a Claims System Liaison to join our growing team. You will monitor and maintain claim systems functionality and provide administrative support to ensure efficient operations within the Claims department.

The role emphasizes testing upgrades, maintaining databases, processing FROI EDI errors, and handling claim assignments and correspondence with a focus on accuracy, confidentiality, and timely reporting.