Senior Claims Specialist: High-Impact, Customer‑Focused

001 Brown & Brown, Inc; Carmel (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Brown & Brown, Inc. in Carmel, Indiana, is seeking a Senior Claims Representative to manage high-priority accounts and catastrophic claims. You will maintain claim inventories, verify coverage, and research adjustments using discretionary judgment.

The role includes communicating with members, agents, providers, and attorneys, investigating claims, and adjusting reserves as needed. The position emphasizes customer service, professional conduct, and mentoring other team members.

Qualifications

• 3–5 years of experience in a similar position.
• Bachelor’s or Associate degree in business, finance, or HR preferred.
• Strong confidentiality and professional telephone demeanor.
• Proficient with Microsoft tools and IVOS.

Responsibilities

• Maintain a claim inventory as deemed appropriate by management.
• Verify, research, evaluate and make recommendations on coverage for each claim.
• Make timely contact with members, injured workers, agents, providers, attorneys, etc.
• Investigate claims with phone interviews/emails and obtain documentation
• Evaluate exposure and adjust reserves as required.
• Conclude claim processing in accordance with company standards.
• Meet with stakeholders as deemed necessary.
• Provide training and mentor other claims personnel.
• Travel to annual workers compensation conference or attend seminars.
• Other job-related projects or assignments as delegated.

Skills

Telephone demeanor

Confidentiality

Communication

Education

Associate/Bachelor’s degree in business/finance/HR

Tools

Microsoft Office

Excel

IVOS

Job description

Brown & Brown, Inc. in Carmel, Indiana, is seeking a Senior Claims Representative to manage high-priority accounts and catastrophic claims. You will maintain claim inventories, verify coverage, and research adjustments using discretionary judgment.

The role includes communicating with members, agents, providers, and attorneys, investigating claims, and adjusting reserves as needed. The position emphasizes customer service, professional conduct, and mentoring other team members.