Insurance Claims Advisor - Hybrid, Growth & Impact

The Hyde Group; United States; Híbrido; USD 54.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension scheme

Holiday allowance

Life assurance

Flexible benefits platform

Learning & development

Hybrid working

Descripción de la vacante

Hyde Group is seeking an Insurance Claims Advisor to join our collaborative Insurance Services team. This role will manage property and liability claims from notification to settlement, working with customers, insurers and partners. London Bridge, 2 days in office, 3 days remote.

We offer a supportive environment with focus on wellbeing, continuous learning and long-term development. Cert CII preferred and strong customer service skills are essential for success in this role.

Formación

• Experience of managing insurance claims, particularly property damage and liability.
• Knowledge of the claims process and the roles of insurers, brokers, loss adjusters and other claims partners.
• Strong customer service skills, with the ability to communicate clearly, professionally and sensitively.
• Experience of gathering evidence, supporting claims investigations and producing accurate records and reports.
• The ability to prioritise a varied caseload and confidently use Microsoft Office and claims or case management systems.
• Hold a Cert CII or equivalent insurance qualification (essential).

Responsabilidades

• Manage a varied caseload of property and liability claims, ensuring they progress efficiently from initial notification through to settlement and closure.
• Act as a key point of contact for customers, colleagues and external partners, providing clear, timely and professional updates.
• Gather and assess evidence, documents and other information required to investigate, validate and resolve claims.
• Maintain accurate claims records, prepare reports and identify recurring issues, emerging risks and areas of concern.
• Escalate complex, disputed or high-value claims and recommend improvements to claims processes and the customer experience.

Conocimientos

Insurance claims

Customer service

Evidence gathering

Microsoft Office

Claims systems

Educación

Cert CII or equivalent insurance qualification

Herramientas

Microsoft Office

Claims/case management systems

Descripción del empleo

Hyde Group is seeking an Insurance Claims Advisor to join our collaborative Insurance Services team. This role will manage property and liability claims from notification to settlement, working with customers, insurers and partners. London Bridge, 2 days in office, 3 days remote.

We offer a supportive environment with focus on wellbeing, continuous learning and long-term development. Cert CII preferred and strong customer service skills are essential for success in this role.