Insurance Claims Advisor

The Hyde Group; United States; Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Pension scheme

Holiday allowance

Life assurance

Flexible benefits platform

Learning & development

Hybrid working

Job summary

Hyde Group is seeking an Insurance Claims Advisor to join our collaborative Insurance Services team. This role will manage property and liability claims from notification to settlement, working with customers, insurers and partners. London Bridge, 2 days in office, 3 days remote.

We offer a supportive environment with focus on wellbeing, continuous learning and long-term development. Cert CII preferred and strong customer service skills are essential for success in this role.

Qualifications

• Experience of managing insurance claims, particularly property damage and liability.
• Knowledge of the claims process and the roles of insurers, brokers, loss adjusters and other claims partners.
• Strong customer service skills, with the ability to communicate clearly, professionally and sensitively.
• Experience of gathering evidence, supporting claims investigations and producing accurate records and reports.
• The ability to prioritise a varied caseload and confidently use Microsoft Office and claims or case management systems.
• Hold a Cert CII or equivalent insurance qualification (essential).

Responsibilities

• Manage a varied caseload of property and liability claims, ensuring they progress efficiently from initial notification through to settlement and closure.
• Act as a key point of contact for customers, colleagues and external partners, providing clear, timely and professional updates.
• Gather and assess evidence, documents and other information required to investigate, validate and resolve claims.
• Maintain accurate claims records, prepare reports and identify recurring issues, emerging risks and areas of concern.
• Escalate complex, disputed or high-value claims and recommend improvements to claims processes and the customer experience.

Skills

Insurance claims

Customer service

Evidence gathering

Microsoft Office

Claims systems

Education

Cert CII or equivalent insurance qualification

Tools

Microsoft Office

Claims/case management systems

Job description

Insurance Claims Advisor

London Bridge (2 days in office, 3 days remote working)

Up to £45,000

Hyde is looking for an Insurance Claims Advisor to join our collaborative and customer-focused Insurance Services team. This is a fantastic opportunity to develop your career in a supportive environment that champions employee wellbeing, continuous learning and long-term development.

As an Insurance Claims Advisor at Hyde, you will manage property and liability insurance claims from the first notification through to settlement and closure. You will work closely with customers, colleagues, insurers, brokers, loss adjusters and other partners to gather evidence, progress claims and provide clear updates throughout the claims journey.

Key Duties

• Manage a varied caseload of property and liability claims, ensuring they progress efficiently from initial notification through to settlement and closure.
• Act as a key point of contact for customers, colleagues and external partners, providing clear, timely and professional updates.
• Gather and assess evidence, documents and other information required to investigate, validate and resolve claims.
• Maintain accurate claims records, prepare reports and identify recurring issues, emerging risks and areas of concern.
• Escalate complex, disputed or high-value claims and recommend improvements to claims processes and the customer experience.

Why Join Hyde?

Hyde is part of the Hyde group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As an Insurance Claims Advisor, we’re seeking someone who can bring:

• Experience of managing insurance claims, particularly property damage and liability claims.
• Knowledge of the claims process and the roles of insurers, brokers, loss adjusters and other claims partners.
• Strong customer service skills, with the ability to communicate clearly, professionally and sensitively.
• Experience of gathering evidence, supporting claims investigations and producing accurate records and reports.
• The ability to prioritise a varied caseload and confidently use Microsoft Office and claims or case management systems.
• Hold a Cert CII or equivalent insurance qualification (essential).

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.