Insurance Agency Receptionist | Customer Care & Scheduling

Myfcagent; Falls City (NE); On-site; USD 22,000 - 33,000; Full time

Job summary

State Farm Agent is seeking a friendly receptionist to join our team in Falls City, NE. You will greet customers in person and over the phone, directing them to the right team members and ensuring a welcoming office atmosphere.

You will manage appointment scheduling, handle inquiries, and maintain customer records using Microsoft Office and CRM systems. A positive attitude and strong organization are essential.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Sales conversations

Customer service

Tools

Microsoft Office

CRM systems

Job description

State Farm Agent is seeking a friendly receptionist to join our team in Falls City, NE. You will greet customers in person and over the phone, directing them to the right team members and ensuring a welcoming office atmosphere.

You will manage appointment scheduling, handle inquiries, and maintain customer records using Microsoft Office and CRM systems. A positive attitude and strong organization are essential.