Insurance Administrative Assistant

Atlantic Federal Credit Union Insurance Services L; Topsham (ME); On-site; USD 35,000 - 48,000; Full time

Job summary

Atlantic Insurance is seeking an Insurance Administrative Assistant who is highly organized, tech-savvy, and customer-focused to join our team in Maine. This role supports the insurance team with a variety of administrative tasks, billing inquiries, and record maintenance, while ensuring exceptional member service.

No prior insurance experience is required; a positive attitude and willingness to learn are essential.

Qualifications

• Must have strong written and verbal communication abilities.
• Customer service experience preferred but not required.
• Detail-oriented with solid organizational skills.
• Willingness to learn insurance-related software and processes.
• Ability to work collaboratively in a team-based environment.

Responsibilities

• Serve as a trusted resource for members and support the insurance team.
• Process billing inquiries and payments; update records.
• Provide auto ID cards and evidence of insurance documents.
• Verify coverage for lenders and agencies; track renewals and cancellations.
• Support daily reporting and administrative tasks across the team.

Skills

Communication skills

Customer service

Attention to detail

Organization

MS Office

Problem solving

Team collaboration

Professionalism

Education

High school diploma or GED

Tools

MS Office

Job description

Description

Are you highly organized, tech-savvy, and passionate about helping people? Atlantic Insurance is looking for an Insurance Administrative Assistant to join our growing team. This role is perfect for someone who enjoys customer service, administrative work, and being a key contributor to a collaborative, member-focused environment.

As an Insurance Support Specialist, you’ll play a vital role in supporting our insurance team, ensuring exceptional service for our members, and helping maintain accurate, efficient insurance operations. No insurance experience is required, just a positive attitude, strong communication skills, and a willingness to learn.

What You’ll Do

In this role, you’ll serve as a trusted resource for members and support the insurance team with a variety of services and administrative functions, including:

• Responding to member phone calls and insurance-related service requests
• Processing billing inquiries and payments
• Updating addresses and maintaining customer records
• Providing auto ID cards and evidence of insurance documents
• Verifying insurance coverage for lenders, mortgage companies, and auto dealerships
• Monitoring policy cancellations and renewal activity
• Tracking claims and updating information within our agency management system
• Reviewing reports to identify renewal opportunities and ensure policies remain current
• Supporting daily reporting, downloads, communications, and administrative processes
• Collaborating with sales and service team members to deliver exceptional member experience

What We’re Looking For

Successful candidates will bring:

• Strong written and verbal communication skills
• Excellent customer service and interpersonal abilities
• Attention to detail and organizational skills
• Comfort using technology and Microsoft Office applications
• Problem-solving and analytical thinking capabilities
• A collaborative, team-first mindset
• Professionalism, integrity, and respect for others

Atlantic is proud to be an Equal Opportunity Employer.

Why Join Atlantic Insurance?

At Atlantic Insurance, you’ll be part of a supportive team that values professional growth, innovation, and exceptional member service. We foster a positive work environment where employees are encouraged to contribute ideas, develop new skills, and build meaningful relationships with both members and colleagues.

Whether you’re starting your insurance career or looking to grow your administrative and customer service experience, this is an excellent opportunity to learn about the industry while making a real impact.

Requirements

• High school diploma or GED required.
• Previous customer service experience preferred.
• Strong written and verbal communication skills.
• Functional with software packages including MS Office and core processing.
• Ability and willingness to work toward obtaining an insurance license through company-supported training and study resources.