Insurance Administrative Assistant

Atlantic Federal Credit Union; Topsham, Northern (ME, KY); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Atlantic Insurance is seeking an Insurance Administrative Assistant to join our team. You will support the insurance group with customer service, data entry, and licensing readiness, ensuring accurate records and smooth operations.

Ideal candidates are organized, tech-savvy, and eager to learn. A high school diploma or GED is required, with proficiency in MS Office and strong communication skills as keys to success in this role.

Qualifications

• High school diploma or GED required.
• Experience in customer service preferred.
• Strong written and verbal communication skills.
• Proficiency with MS Office and standard software.
• Willingness to pursue an insurance license through company training.

Responsibilities

• Respond to member calls and insurance service requests.
• Process billing inquiries and payments.
• Update addresses and maintain records.
• Provide auto ID cards and evidence of insurance documents.
• Verify coverage for lenders, mortgage companies, and dealerships.
• Monitor cancellations and renewal activity.
• Track claims and update agency management system.
• Support daily reporting and administrative processes.
• Collaborate with sales/service teams to enhance member experience.

Skills

Strong communication

Attention to detail

Organizational skills

Customer service

MS Office proficiency

Education

High school diploma or GED

Tools

MS Office

Job description

Description

Are you highly organized, tech-savvy, and passionate about helping people? Atlantic Insurance is looking for an Insurance Administrative Assistant to join our growing team. This role is perfect for someone who enjoys customer service, administrative work, and being a key contributor to a collaborative, member-focused environment.

As an Insurance Support Specialist, you'll play a vital role in supporting our insurance team, ensuring exceptional service for our members, and helping maintain accurate, efficient insurance operations. No insurance experience is required, just a positive attitude, strong communication skills, and a willingness to learn.

What You'll Do

In this role, you'll serve as a trusted resource for members and support the insurance team with a variety of services and administrative functions, including:

• Responding to member phone calls and insurance-related service requests
• Processing billing inquiries and payments
• Updating addresses and maintaining customer records
• Providing auto ID cards and evidence of insurance documents
• Verifying insurance coverage for lenders, mortgage companies, and auto dealerships
• Monitoring policy cancellations and renewal activity
• Tracking claims and updating information within our agency management system
• Reviewing reports to identify renewal opportunities and ensure policies remain current
• Supporting daily reporting, downloads, communications, and administrative processes
• Collaborating with sales and service team members to deliver exceptional member experience

What We're Looking For

Successful candidates will bring:

• Strong written and verbal communication skills
• Excellent customer service and interpersonal abilities
• Attention to detail and organizational skills
• Comfort using technology and Microsoft Office applications
• Problem-solving and analytical thinking capabilities
• A collaborative, team-first mindset
• Professionalism, integrity, and respect for others

Atlantic is proud to be an Equal Opportunity Employer.

Why Join Atlantic Insurance?

At Atlantic Insurance, you'll be part of a supportive team that values professional growth, innovation, and exceptional member service. We foster a positive work environment where employees are encouraged to contribute ideas, develop new skills, and build meaningful relationships with both members and colleagues.

Whether you're starting your insurance career or looking to grow your administrative and customer service experience, this is an excellent opportunity to learn about the industry while making a real impact.

Requirements

• High school diploma or GED required.
• Previous customer service experience preferred.
• Strong written and verbal communication skills.
• Functional with software packages including MS Office and core processing.
• Ability and willingness to work toward obtaining an insurance license through company-supported training and study resources.