Insurance Account Representative - State Farm Agent Team Member Phoenix - MD

Jessica Yeatman; Maryland; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Bonus based on performance

Free uniforms

Paid time off

Parental leave

Job summary

State Farm – Jessica Yeatman Agency is seeking an Insurance Account Representative focused on sales and customer service to engage clients, promote appropriate coverage, and build lasting relationships.

The role involves outside sales, heavy client interaction, and collaboration with marketing, with a base hourly pay plus monthly commissions in an in-office setting.

Qualifications

• Experience in outside or retail sales, preferably within insurance or related fields.
• Strong negotiation skills and ability to communicate complex information clearly in multiple languages.
• Proven proficiency in sales administration, analysis, and benefits administration processes.
• Excellent communication skills to build rapport with diverse customer bases and convey product benefits.
• Prior customer service experience requiring active listening, problem-solving, and relationship management.

Responsibilities

• Engage with potential clients through outside sales efforts, including telemarketing and community outreach, to identify insurance needs and present tailored solutions.
• Analyze customer requirements to recommend appropriate insurance products with clear, transparent communications.
• Negotiate terms and coverage options with clients to secure mutually beneficial agreements while complying with regulations.
• Manage sales administration tasks such as processing applications, updating client records, and tracking leads in ECRM systems.
• Provide exceptional customer service by addressing inquiries promptly, resolving issues, and guiding clients through policy details.
• Collaborate with marketing teams to develop strategies that attract new customers and retain existing clients.

Skills

Outside sales

Negotiation

Customer service

Multilingual

Tools

ECRM systems

Job description

Insurance Account Representative - State Farm Agent Team Member

Full Time in Phoenix - MD

• Bonus based on performance
• Free uniforms
• Paid time off
• Parental leave

ROLE DESCRIPTION

Join our dynamic team here at State Farm- Jessica Yeatman Agency as an Insurance Sales and Customer Service representative, where your enthusiasm and communication skills will drive client engagement and foster lasting relationships. In this role, you will actively promote insurance products, assist customers with their insurance needs, and deliver exceptional service that exceeds expectations. Your energy and proactive approach will help clients navigate their insurance options confidently while ensuring they receive personalized support every step of the way. This paid position offers a vibrant environment where your sales expertise and customer service talents can truly shine.

RESPONSIBILITIES

• Engage with potential clients through outside sales efforts, including telemarketing and community outreach, to identify insurance needs and present tailored solutions
• Conduct thorough analysis of customer requirements to recommend appropriate insurance products, ensuring clarity and transparency in all communications
• Negotiate terms and coverage options with clients to secure mutually beneficial agreements while maintaining compliance with industry regulations
• Manage sales administration tasks such as processing applications, updating client records, and tracking leads using ECRM systems.
• Provide exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and guiding clients through policy details
• Collaborate with marketing teams to develop strategies that attract new customers and retain existing clients

EXPERIENCE

• Proven experience in outside sales or retail sales environments, preferably within the insurance industry or related fields
• Strong negotiation skills with the ability to communicate complex information clearly and effectively in multiple languages (bilingual/multilingual capabilities are a plus)
• Demonstrated proficiency in sales administration, analysis skills, and benefits administration processes
• Excellent communication skills to build rapport with diverse customer bases and convey product benefits convincingly
• Prior experience in customer service roles that require active listening, problem-solving, and relationship management

IMPORTANT INFORMATION

Position pays hourly base + monthly sales commissions.

Office Hours are M/T/W/F. Closed Thursdays (32 hour work week)

This is an in-office position.

All team members will be required to obtain Auto, Fire, Life & Health Insurance Producers Licensing. We will help!

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.