Insurance Account Growth & Service Specialist

Dorrit Emerich - State Farm Agent; Coopersburg (Lehigh County); On-site; Full time

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Account Manager – Sales & Service

Dorrit Emerich State Farm

Coopersburg, PA

Build Relationships. Drive Growth. Deliver Exceptional Service.

Dorrit Emerich State Farm is hiring an Account Manager who can successfully balance strong customer service with proactive sales. This role is ideal for a motivated professional who enjoys building lasting relationships, resolving service needs, and identifying opportunities to grow accounts through meaningful coverage conversations.

You will play a key role in supporting daily operations while driving retention and new business production. If you are customer-focused but confident in asking for the sale, this is a strong opportunity to grow your career in insurance.

What You’ll Do

• Develop and maintain strong customer relationships to drive retention and referrals
• Conduct policy reviews and recommend coverage enhancements based on customer needs
• Quote, present, and sell auto, home and renters
• Support customers with service requests, billing questions, and policy updates
• Resolve complex issues with professionalism and follow-through
• Identify cross-sell opportunities within the existing book of business
• Collaborate with team members to meet service and production goals

Licensing Requirements

• Active Pennsylvania Property & Casualty license is required prior to Day 1 start
• If not currently licensed, P&C must be obtained before starting
• Full licensing support, study resources, and onboarding assistance are provided throughout the process

What We’re Looking For

• Ability to confidently pivot between service and sales conversations
• Strong interpersonal and communication skills
• Organized, detail-oriented, and disciplined with follow-up
• Comfortable working in a goal-driven environment
• Prior insurance, sales, or account management experience preferred

Compensation & Opportunity

• Base salary plus commission and performance incentives
• Opportunity to grow income through production and retention
• Supportive team environment focused on long-term success
• Ongoing training and advancement opportunities

If you are ready to build strong relationships, deliver outstanding service, and grow your production within a supportive agency, apply today to join Dorrit Emerich State Farm.

Dorrit Emerich State Farm is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds and experiences.