Acquisition Specialist - State Farm Agent Team Member

Dorrit Emerich - State Farm Agent; Coopersburg (Lehigh County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Dorrit Emerich - State Farm Agent in Coopersburg, PA is looking for an Insurance Service Representative to provide exceptional customer service while supporting clients with their policy needs. This role focuses on building strong relationships and ensuring that customers feel confident and protected.

The ideal candidate should be passionate about helping people and possess strong communication skills, alongside an active Pennsylvania Property & Casualty license. Opportunities for training, professional growth, and community impact are offered.

Qualifications

• Passion for helping people and delivering excellent customer service.
• Organized and detail-oriented with strong follow-through.
• Prior customer service experience preferred.

Responsibilities

• Provide exceptional service and support to existing and prospective customers.
• Assist customers with policy updates, billing questions, and account maintenance.
• Conduct policy reviews to help customers understand their coverage.

Skills

Customer service

Communication

Relationship building

Detail-oriented

Education

Active Pennsylvania Property & Casualty license

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Insurance Service Representative – Customer Care & Relationship Specialist

Dorrit Emerich State Farm

6 N Main Street

Coopersburg, PA 18036

Help People. Build Relationships. Make a Difference.

Dorrit Emerich State Farm is seeking a friendly, customer-focused professional who is passionate about helping people and delivering exceptional service. This role is ideal for someone who enjoys building relationships, solving problems, and becoming a trusted resource for customers throughout their insurance journey.

As an Insurance Service Representative, you will play an important role in supporting existing customers, answering questions, assisting with policy changes, and helping ensure clients feel confident and protected. While there will be opportunities to educate customers about additional products and services that may benefit them, the primary focus of this role is providing outstanding customer care and strengthening long-term relationships.

What You'll Do

• Provide exceptional service and support to existing and prospective customers
• Assist customers with policy updates, billing questions, coverage inquiries, and account maintenance
• Respond to customer concerns promptly and professionally while providing effective solutions
• Conduct policy reviews to help customers better understand their coverage and protection options
• Build strong customer relationships through proactive communication and follow-up
• Educate customers on products and services that may help meet their changing needs
• Maintain accurate documentation and customer records
• Collaborate with team members to deliver a positive and seamless customer experience

Licensing Requirements

• Active Pennsylvania Property & Casualty license required prior to Day 1 start
• If not currently licensed, candidates must obtain their Property & Casualty license before starting
• Full licensing support, study resources, and onboarding assistance are provided

What We're Looking For

• Passion for helping people and delivering excellent customer service
• Strong communication and relationship-building skills
• Friendly, empathetic, and professional demeanor
• Organized and detail-oriented with strong follow-through
• Ability to identify customer needs and provide thoughtful recommendations
• Comfortable working in a collaborative, team-oriented environment
• Prior customer service, insurance, account management, or relationship management experience preferred
• Pivot service conversations into in-book sales opportunities when appropriate.

Compensation & Opportunity

• Competitive compensation package
• Supportive and team-oriented work environment
• Ongoing training and professional development
• Long-term career growth opportunities
• Opportunity to make a meaningful impact in your local community

Equal Opportunity Employer

Dorrit Emerich State Farm is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws, including ADEA and EEOC guidelines. We are committed to providing equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.