Insurance Account Coordinator — Growth & Retention

HUB International; Decatur (IL); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Structured training

Competitive pay with benefits

Generous PTO and parental leave

Growth opportunities

Job summary

HUB International in Decatur, IL is seeking a proactive Account Manager to service and grow our existing client book. You will work with clients, carriers, and sales partners to deliver exceptional service and retention.

The role requires strong communication, problem-solving, and the ability to obtain a state insurance license. HUB offers structured training, competitive pay, generous PTO, and a supportive, growth‑oriented culture.

Qualifications

• High School diploma or equivalent; AA and/or college degree preferred.
• Superior customer service and problem-solving skills.
• Excellent oral and written communications skills.
• Must be willing to take your requisite state insurance license examination.
• Proficiency with computer systems, including Microsoft Office and automated agency management systems.

Responsibilities

• Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.
• Provides a high level of support to our Sales staff in obtaining, maintaining, and expanding business.
• May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.
• Acts as liaison between clients and insurance carriers to resolve escalated complex service issues.
• May also negotiate with underwriters and carriers.
• Troubleshoots claims and billing issues.
• Responsible for overall retention of accounts in assigned book of business.
• Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals.
• Identifies and follows-up on cross‑selling opportunities when appropriate.

Skills

Customer service

Problem solving

Oral and written communication

Teamwork

Education

High School diploma or equivalent

AA or college degree preferred

Tools

Microsoft Office

Agency management systems

Job description

HUB International in Decatur, IL is seeking a proactive Account Manager to service and grow our existing client book. You will work with clients, carriers, and sales partners to deliver exceptional service and retention.

The role requires strong communication, problem-solving, and the ability to obtain a state insurance license. HUB offers structured training, competitive pay, generous PTO, and a supportive, growth‑oriented culture.