Instructional Support Technician, School of Social Work IT

University at Buffalo; Town of Amherst (NY); On-site; USD 62,000 - 66,000; Full time

Job summary

The University at Buffalo Graduate School of Social Work IT team seeks an Instructional Support Technician to apply specialized knowledge across desktop environments, instructional tech, classroom resources, enterprise apps, mobile devices, and security solutions.

You will analyze requirements, configure and deploy computing systems, and maintain documentation while supporting innovative higher-education technology initiatives.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Educational Technology, or a closely related field.
• Minimum of two (2) years of end-user technical support experience.
• Working knowledge of TCP/IP networking, Active Directory, Windows Server, and Group Policy administration.
• Diagnose, troubleshoot, and maintain personal computers, mobile devices, OS, software, and peripherals.
• Experience implementing and supporting secure computing practices and technologies (endpoint protection, encryption, patch management, access controls).
• Experience using AI tools, including Microsoft Copilot, to improve productivity.
• Proficiency with Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, Teams).
• Strong analytical, organizational, written, and verbal communication skills.
• Prioritize work, manage multiple assignments, and meet deadlines.

Responsibilities

• Evaluating and resolving complex technical issues.
• Analyzing requirements to determine appropriate technology solutions.
• Configuring, deploying, testing, and maintaining computing equipment and software.
• Administering endpoint security and device management solutions.
• Implementing onboarding processes and system configurations.
• Maintaining technical documentation and asset records.
• Contributing technical expertise to projects supporting the school.

Skills

End-user support

TCP/IP networking

Active Directory

Windows Server

Group Policy

AI tools (Copilot)

Microsoft 365

Communication

Problem solving

Teamwork

Education

Bachelor's degree in IT / CS / IS / Ed Tech

Tools

PowerShell

Graphic tools

SQL

Job description

Instructional Support Technician, School of Social WorkIT

Position Information

Position Title: Instructional Support Technician, School ofSocial Work IT

Department: SSW IT

Posting Link: https://apptrkr.com/9911792 https://www.ubjobs.buffalo.edu/postings/64913

Job Type: Full-Time

Posting Detail Information

Position Summary

The University at Buffalo Graduate School of Social Work seeks an Instructional Support Technician to provide technical expertise in support of the school's instructional, research, and public service missions.

The incumbent serves as a member of the School of Social Work Information Technology team and applies specialized technical knowledge to analyze, configure, implement, and support desktop computing environments, instructional technologies, classroom technology resources, enterprise applications, mobile devices, endpoint security solutions, and related technology services.

Responsibilities

• Evaluating and resolving complex technical issues
• Analyzing user and operational requirements to determine appropriate technology solutions
• Configuring, deploying, testing, and maintaining computing equipment, software, and managed devices
• Administering endpoint security and device management solutions
• Implementing technology onboarding processes and system configurations
• Maintaining technical documentation and technology asset records
• Contributing technical expertise to technology projects and initiatives that support the operational objectives of the school

The successful candidate will demonstrate strong analytical and problem-solving abilities, effective communication skills, and the ability to manage multiple technical priorities in a dynamic environment. The position requires the ongoing application and development of knowledge related to computing platforms, enterprise applications, cybersecurity practices, artificial intelligence technologies, systems integration, and emerging technologies relevant to higher education.

Learn more

• Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
• Being a part of the University at Buffalo community.

The University at Buffalo is an equal opportunity employer(EOE) and welcomes all to apply including veterans and individuals with a disability.

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Educational Technology, or a closely related field.
• Minimum of two (2) years of experience providing end-user technical support.
• Working knowledge of TCP/IP networking, Active Directory, Windows Server, and Group Policy administration.
• Demonstrated ability to diagnose, troubleshoot, and maintain personal computers, mobile devices, operating systems, software applications, and peripheral equipment.
• Experience implementing and supporting secure computing practices and technologies, including endpoint protection, disk encryption, automated patch management, and access controls.
• Experience using artificial intelligence (AI) tools, including Microsoft Copilot or similar technologies, to improve productivity and business processes.
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and related productivity tools.
• Strong analytical, organizational, written, and verbal communication skills.
• Demonstrated ability to prioritize work, manage multiple assignments, and meet deadlines.
• Ability to work independently and collaboratively within a team environment.
• Commitment to providing excellent customer service and support.

Preferred Qualifications

• Experience supporting technology services within a higher education environment.
• AI-related certifications, coursework, or formal training.
• Experience with PowerShell or other scripting tools.
• Experience with graphic creation and editing tools.
• Working knowledge of SQL.
• Working knowledge of web technologies, including HTML, JavaScript, and Microsoft IIS.
• Experience supporting endpoint management and software deployment solutions.

Physical Demands

• Move, transport, install, and set up desktop computers, monitors, printers, mobile devices, and related technology equipment.
• Ability to lift and move technology equipment consistent with university safety guidelines.
• Ability to work under desks, behind equipment, and in technology storage or equipment areas as necessary to perform assigned duties.

Salary Range

$62,000 - $66,000

Is a background check required for this posting?

No

Contact Information

Contact's Name: Deborah Hill

Contact's Title: Director, Technology Services SSW

Contact's Email: [e-mail]

Contact's Phone: [phone]

Posting Dates

Posted: 10/21/2026

Deadline for Applicants:

Date to be filled:

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