Academic IT Support Specialist — Enterprise & Classroom Tech

University at Buffalo; Town of Amherst (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

The Technology Support Specialist at University at Buffalo supports SPHHP Business Operations by planning, designing, and launching IT systems to empower academic operations. You will troubleshoot end-user software, hardware, and network issues, ensure reliable server operations, and provide training for new tools to staff and faculty.

Reporting to the SPHHP IT Director, you will coordinate with UBIT/HSIT, campus partners, and vendors, while handling multiple priorities in a dynamic academic

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Three years of technology, operations, or related experience.
• Strong customer service, communication, interpersonal, and problem-solving skills.
• Experience troubleshooting common hardware, software, printer, audiovisual, or peripheral issues.
• Ability to manage multiple priorities, track open items, and complete tasks independently.

Responsibilities

• Use and support Enterprise IT Management Tools and train staff on new tools.
• Ensure reliable IT operations and develop procedures for server and systems management.
• End-user technology support for faculty, staff, and students, including hardware, software, printers, and mobile devices.
• Coordinate and track technology service requests with SPHHP Technology Services, UBIT, vendors and other providers.
• Support workstation deployments, onboarding/offboarding, office moves, equipment replacement and asset management.
• Provide classroom, conference room, and event technology support, including audiovisual systems and lecture capture.

Skills

Customer service

Problem solving

Communication

End-user support

Hardware troubleshooting

Software troubleshooting

Education

Bachelor's degree or equivalent

Tools

SCCM

PowerShell

Power Automate

Jamf

Lansweeper

Windows Defender

Bomgar/BeyondTrust

Box

Job description

The Technology Support Specialist at University at Buffalo supports SPHHP Business Operations by planning, designing, and launching IT systems to empower academic operations. You will troubleshoot end-user software, hardware, and network issues, ensure reliable server operations, and provide training for new tools to staff and faculty.

Reporting to the SPHHP IT Director, you will coordinate with UBIT/HSIT, campus partners, and vendors, while handling multiple priorities in a dynamic academic