Instructional Support Technician, School of Social Work IT

University at Buffalo; Buffalo (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

The University at Buffalo is seeking an Instructional Support Technician for the Graduate School of Social Work's IT team. This role provides technical support across desktops, instructional technologies, classroom resources and enterprise applications to assist faculty and students.

Ideal candidates will have a bachelor's degree in IT or a related field and at least two years of end-user support experience, with working knowledge of TCP/IP, Active Directory, Windows Server, Group Policy and

Qualifications

• Bachelor's degree in information technology, computer science, information systems, educational technology or a related field.
• At least two years of end-user technical support experience.
• Working knowledge of TCP/IP networking, Active Directory, Windows Server and Group Policy administration, plus proficiency with Microsoft 365.

Responsibilities

• Analyze, configure, implement and support desktop computing environments, instructional technologies, classroom technology resources, enterprise applications and mobile devices for the school.
• Evaluate and resolve complex technical issues, and analyze user and operational requirements to determine the right technology solutions.
• Configure, deploy, test and maintain computing equipment, software and managed devices.
• Administer endpoint security and device management solutions, including protection, disk encryption, patch management and access controls.
• Implement technology onboarding processes and system configurations, and maintain technical documentation and technology asset records.
• Contribute technical expertise to school technology projects, including systems integration and emerging technologies relevant to higher education such as artificial intelligence tools.

Skills

End-user technical support

Education

Bachelor's degree in IT / CS / IS / Educational Technology or related field

Tools

Active Directory

Windows Server

Group Policy

Microsoft 365

Endpoint security

Job description

The University at Buffalo is hiring an Instructional Support Technician for the Graduate School of Social Work's IT team. The technician provides technical support for the school's instructional, research and public service missions, covering desktop environments, instructional technologies, classroom technology resources and enterprise applications. The role suits an IT support professional with Active Directory and endpoint security experience who enjoys supporting faculty and students.

Highlights

• Analyze, configure, implement and support desktop computing environments, instructional technologies, classroom technology resources, enterprise applications and mobile devices for the school.
• Evaluate and resolve complex technical issues, and analyze user and operational requirements to determine the right technology solutions.
• Configure, deploy, test and maintain computing equipment, software and managed devices.
• Administer endpoint security and device management solutions, including protection, disk encryption, patch management and access controls.
• Implement technology onboarding processes and system configurations, and maintain technical documentation and technology asset records.
• Contribute technical expertise to school technology projects, including systems integration and emerging technologies relevant to higher education such as artificial intelligence tools.
• Requires a bachelor's degree in information technology, computer science, information systems, educational technology or a related field, and at least two years of end-user technical support experience.
• Working knowledge of TCP/IP networking, Active Directory, Windows Server and Group Policy administration, plus proficiency with Microsoft 365, is expected.