Institutional Research Technical Assistant

St. John's University; Hempfield Township (Westmoreland County); On-site; USD 65,000 - 90,000; Full time

Job summary

St. John’s University is seeking an Institutional Research Technical Assistant to provide data collection, analysis, reporting, and maintenance of institutional data systems.

This role supports evidence-based decision-making and day-to-day operations of the Office of Institutional Research. You will collaborate with IT to develop new tools, maintain reporting workflows, ensure data integrity across systems, and prepare reports and presentations for campus leaders.

Qualifications

• Bachelor’s Degree in Mathematics, Statistics, Data Analytics, Education Administration, Social Sciences or equivalent work experience
• 1–3 years of related professional experience working with data analysis, reporting, or administrative systems
• Knowledge of databases and querying (e.g., SQL).
• Strong attention to detail and accuracy in handling data.
• Ability to organize and manage multiple tasks and meet deadlines.
• Effective written and verbal communication skills.
• Ability to maintain confidentiality with sensitive information.
• Proven performance with Microsoft Office 365 applications with specific knowledge of Excel and experience with Adobe Acrobat

Responsibilities

• Create, maintain, and document innovative and user-friendly reports, dashboards, and visualizations for operational and analysis needs of IR to inform strategic planning and policy development.
• Cleanses, transforms, and validates data from a wide variety of sources.
• Be a liaison with IT to develop new and innovative tools to keep IR on the cutting edge and operational efficiency
• Maintains existing reporting workflows, offering improvements where necessary.
• Ensure data integrity, accuracy, and consistency across institutional systems.
• Assist with preparation and dissemination of reports and presentations as needed.
• Monitor Institutional Research’s email account and disseminating data and other requests as appropriate in a timely manner.
• Assist in maintaining the IR website and in educating colleagues on the uses of institutional research and data in general.
• Represent the IR office and university by serving on various campus committees and through participation in external groups.
• Monitor data quality and identify discrepancies or inconsistencies.
• Support requests for data and information from campus stakeholders.
• Ensure compliance with data privacy, security policies, and ethical standards

Skills

Technical Expertise

Data Governance

Data Integrity

Communication

Strategic Thinking

Problem-Solving

Collaboration

Project Management

Ethics & Confidentiality

Detail Oriented

Service Oriented

Education

Bachelor’s Degree in Mathematics/Statistics/Data Analytics

Master’s Degree preferred

Tools

Power BI

Tableau

SQL

Excel

SPSS

R

Python

Job description

St. John’s, established in 1870, has two New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University’s outstanding academics, diverse student body, dynamic internship, and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John’s University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.

A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John’s is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution.Our graduates will excel in the competencies and values needed for leadership and service in a rapidly evolving world.

Job Summary

Reporting to the Assistant Provost of Institutional Research (IR), the role will provide technical support to Office of Institutional Research. The Institutional Research Technical Assistant supports the Office of Institutional Research by assisting with data collection, analysis, reporting, and maintenance of institutional data systems. This role contributes to evidence-based decision-making by ensuring data accuracy, producing reports, and supporting research initiatives related to student outcomes, institutional effectiveness, and compliance. This position will assist with the day-to-day operations of the office.

Job Responsibilities

• Create, maintain, and document innovative and user-friendly reports, dashboards, and visualizations for operational and analysis needs of IR to inform strategic planning and policy development.
• Cleanses, transforms, and validates data from a wide variety of sources.
• Be a liaison with IT to develop new and innovative tools to keep IR on the cutting edge and operational efficiency
• Maintains existing reporting workflows, offering improvements where necessary.
• Ensure data integrity, accuracy, and consistency across institutional systems.
• Assist with preparation and dissemination of reports and presentations as needed.
• Monitor Institutional Research’s email account and disseminating data and other requests as appropriate in a timely manner.
• Assist in maintaining the IR website and in educating colleagues on the uses of institutional research and data in general.
• Represent the IR office and university by serving on various campus committees and through participation in external groups.
• Monitor data quality and identify discrepancies or inconsistencies.
• Support requests for data and information from campus stakeholders.
• Ensure compliance with data privacy, security policies, and ethical standards.

Competencies, Education, Experience

Competencies

Technical Expertise: Proficiency in statistical tools, data visualization platforms, and database systems

• Data Governance & Integrity: Strong understanding of data standards, validation processes, and compliance requirements
• Communication: Ability to present complex data clearly to executive and non-technical audiences
• Strategic Thinking: Ability to connect data findings to institutional goals and long-term planning
• Problem-Solving: Ability to identify data issues and develop innovative solutions
• Collaboration: Strong partnership skills across academic, administrative, and IT functions
• Project Management: Ability to manage multiple priorities and deadlines in a fast-paced environment
• Ethics & Confidentiality: Commitment to responsible data use and protection of sensitive information
• Detail Oriented: Must have superior attention to detail and strong follow-through; outstanding organizational, verbal, and written communication skills; Accuracy and timeliness are essential
• Service Oriented: Personal orientation toward service to others and support of the University’s Vincentian Mission of service

Required Education and Experience

• Bachelor’s Degree in Mathematics, Statistics, Data Analytics, Education Administration, Social Sciences or equivalent work experience
• 1–3 years of related professional experience working with data analysis, reporting, or administrative systems
• Knowledge of databases and querying (e.g., SQL).
• Strong attention to detail and accuracy in handling data.
• Ability to organize and manage multiple tasks and meet deadlines.
• Effective written and verbal communication skills.
• Ability to maintain confidentiality with sensitive information.
• Proven performance with Microsoft Office 365 applications with specific knowledge of Excel and experience with Adobe Acrobat

Preferred Education and Experience

• Master’s Degree preferred
• Experience in higher education, institutional research, or a related field.
• Familiarity with data visualization tools (e.g., Power BI, Tableau).
• Experience with statistical software (e.g., SPSS, R, Python).
• Knowledge of student information systems (e.g., Banner, PeopleSoft, Workday).
• Experience supporting survey tools (e.g., Qualtrics, SurveyMonkey).
• Understanding of higher education reporting requirements and metrics (e.g., IPEDS).
• Exposure to data governance and data management best practices.

Supplemental Information

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as personal computers, printers, etc.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; reach with hands and arms; climb stairs; bend and stretch to file documents. The employee must work on a computer.

Position Type/Expected Hours of Work

This is a full-time positionon the Queens campus. Days and hours of work are Monday through Friday, 8:30a.m.to4:30 p.m.

Travel

Travel is primarily local and may include visits to the other NY campusesor to local institutions for occasional meetings.

• Important Note- St. John’s is NOT an E-Verify Employer

St. John’s offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. St. John’s University considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.

We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events

Any offer of employment is subject to receipt by St. John’s University of satisfactory references, verification of employment and education.

St. John’s University is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.