Institutional Research Technical Assistant

St.-John; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

St. John's University is seeking an Institutional Research Technical Assistant to support the Office of Institutional Research.

The role focuses on data collection, analysis, reporting, and maintenance of institutional data systems to inform evidence-based decision‑making and policy development. Key duties include creating dashboards, cleansing and validating data, and collaborating with IT on tool development.

Qualifications

• Bachelor’s degree in Mathematics, Statistics, Data Analytics, Education Administration, Social Sciences or equivalent work experience.
• 1–3 years of related professional experience working with data analysis, reporting, or administrative systems.
• Knowledge of databases and querying (e.g., SQL).
• Strong attention to detail and accuracy in handling data.
• Ability to organize and manage multiple tasks and meet deadlines.
• Effective written and verbal communication skills.
• Ability to maintain confidentiality with sensitive information.
• Proven performance with Microsoft Office 365 applications with specific knowledge of Excel and experience with Adobe Acrobat.

Responsibilities

• Create, maintain, and document reports, dashboards, and visualizations for IR to inform planning and policy development.
• Cleanses, transforms, and validates data from diverse sources.
• Collaborate with IT to develop new tools to improve IR operations.
• Maintain existing reporting workflows and implement improvements.
• Ensure data integrity, accuracy, and consistency across systems.
• Prepare and disseminate reports and presentations as needed.
• Monitor IR email and respond to data requests in a timely manner.
• Maintain the IR website and educate colleagues on data usage.

Skills

Statistical tools

Data visualization

Database systems

Data governance

Communication

Strategic thinking

Problem solving

Collaboration

Project management

Ethics & confidentiality

Detail oriented

Service orientation

Education

Bachelor’s degree or equivalent

1–3 years of relevant experience

SQL knowledge

Excel + Adobe Acrobat proficiency

Strong attention to detail

Master’s degree preferred

Higher education/institutional research experience

Power BI / Tableau familiarity

SPSS / R / Python familiarity

IPEDS knowledge

Experience with Banner/PeopleSoft/Workday

Qualtrics / SurveyMonkey experience

Tools

SQL

Power BI

Tableau

Excel

Adobe Acrobat

Job description

Reporting to the Assistant Provost of Institutional Research (IR), the role will provide technical support to Office of Institutional Research. The Institutional Research Technical Assistant supports the Office of Institutional Research by assisting with data collection, analysis, reporting, and maintenance of institutional data systems. This role contributes to evidence-based decision-making by ensuring data accuracy, producing reports, and supporting research initiatives related to student outcomes, institutional effectiveness, and compliance. This position will assist with the day‑to‑day operations of the office.

• Create, maintain, and document innovative and user‑friendly reports, dashboards, and visualizations for operational and analysis needs of IR to inform strategic planning and policy development.
• Cleanses, transforms, and validates data from a wide variety of sources.
• Be a liaison with IT to develop new and innovative tools to keep IR on the cutting edge and operational efficiency.
• Maintains existing reporting workflows, offering improvements where necessary.
• Ensure data integrity, accuracy, and consistency across institutional systems.

• Assist with preparation and dissemination of reports and presentations as needed.
• Monitor Institutional Research’s email account and disseminating data and other requests as appropriate in a timely manner.
• Assist in maintaining the IR website and in educating colleagues on the uses of institutional research and data in general.
• Represent the IR office and university by serving on various campus committees and through participation in external groups.
• Monitor data quality and identify discrepancies or inconsistencies.
• Support requests for data and information from campus stakeholders.
• Ensure compliance with data privacy, security policies, and ethical standards.

Competencies

Technical Expertise: Proficiency in statistical tools, data visualization platforms, and database systems

• Data Governance & Integrity: Strong understanding of data standards, validation processes, and compliance requirements
• Communication: Ability to present complex data clearly to executive and non‑technical audiences
• Strategic Thinking: Ability to connect data findings to institutional goals and long‑term planning
• Problem‑Solving: Ability to identify data issues and develop innovative solutions
• Collaboration: Strong partnership skills across academic, administrative, and IT functions
• Project Management: Ability to manage multiple priorities and deadlines in a fast‑paced environment
• Ethics & Confidentiality: Commitment to responsible data use and protection of sensitive information
• Detail Oriented: Must have superior attention to detail and strong follow‑through; outstanding organizational, verbal, and written communication skills; Accuracy and timeliness are essential
• Service Oriented: Personal orientation toward service to others and support of the University’s Vincentian Mission of service

Required Education and Experience

• Bachelor’s Degree in Mathematics, Statistics, Data Analytics, Education Administration, Social Sciences or equivalent work experience
• 1–3 years ofrelated professional experience working with data analysis, reporting, or administrative systems
• Knowledge of databases and querying (e.g., SQL).
• Strong attention to detail and accuracy in handling data.
• Ability to organize and manage multiple tasks and meet deadlines.
• Effective written and verbal communication skills.
• Ability to maintain confidentiality with sensitive information.
• Proven performance with Microsoft Office 365 applications with specific knowledge of Excel and experience with Adobe Acrobat

Preferred Education and Experience

• Master’s Degree preferred
• Experience in higher education, institutional research, or a related field.
• Familiarity with data visualization tools (e.g., Power BI, Tableau).
• Experience with statistical software (e.g., SPSS, R, Python).
li>Knowledge of student information systems (e.g., Banner, PeopleSoft, Workday).
• Experience supporting survey tools (e.g., Qualtrics, SurveyMonkey).
• Understanding of higher education reporting requirements and metrics (e.g., IPEDS).
• Exposure to data governance and data management best practices.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as personal computers, printers, etc.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; reach with hands and arms; climb stairs; bend and stretch to file documents. The employee must work on a computer.

Position Type/Expected Hours of Work

This is a full‑time positionon the Queens campus. Days and hours of work are Monday through Friday, 8:30a.m.to4:30 p.m.

Travel

Travel is primarily local and may include visits to the other NY campusesor to local institutions for occasional meetings.