Institutional Research Technical Assistant

St. John; New York (NY); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Life insurance

Tuition remission

403(b) plan

Job summary

St. John's University is seeking an Institutional Research Technical Assistant on the Queens campus to support data collection, analysis, reporting, and maintenance of institutional data systems.

The role informs strategic planning and policy through accurate data and compelling reports. Reporting to the Assistant Provost of Institutional Research, the position emphasizes data integrity, cross-functional collaboration, and support for research initiatives related to student outcomes and

Qualifications

• Bachelor's Degree in Mathematics, Statistics, Data Analytics, Education Administration, Social Sciences or equivalent work experience.
• 1-3 years of related professional experience working with data analysis, reporting, or administrative systems.
• Knowledge of databases and querying (e.g., SQL).
• Strong attention to detail and accuracy in handling data.
• Ability to organize and manage multiple tasks and meet deadlines.
• Effective written and verbal communication skills.
• Ability to maintain confidentiality with sensitive information.
• Proven performance with Microsoft Office 365 applications with specific knowledge of Excel.

Responsibilities

• Create, maintain, and document innovative and user-friendly reports, dashboards, and visualizations for operational and analysis needs of IR to inform strategic planning and policy development.
• Cleanses, transforms, and validates data from a wide variety of sources.
• Be a liaison with IT to develop new and innovative tools to keep IR on the cutting edge and operational efficiency
• Maintains existing reporting workflows, offering improvements where necessary.
• Ensure data integrity, accuracy, and consistency across institutional systems.
• Assist with preparation and dissemination of reports and presentations as needed.
• Monitor Institutional Research's email account and disseminating data and other requests as appropriate in a timely manner.
• Assist in maintaining the IR website and in educating colleagues on the uses of institutional research and data in general.
• Represent the IR office and university by serving on various campus committees and through participation in external groups.
• Monitor data quality and identify discrepancies or inconsistencies.
• Support requests for data and information from campus stakeholders.
• Ensure compliance with data privacy, security policies, and ethical standards.

Skills

Statistical tools

Data visualization

Database systems

Communication

Collaboration

Project management

Ethics & confidentiality

Detail oriented

Office 365 Excel

Education

Bachelor's Degree in Mathematics, Statistics, Data Analytics, Education Administration, Social Sciences

Master's Degree preferred

Tools

Power BI

Tableau

SPSS

R

Python

SQL

Qualtrics

SurveyMonkey

Banner

PeopleSoft

Workday

Job description

Institutional Research Technical Assistant

St. John's University

Salary: $43,500.00 - $48,400.00 Annually

Job Type: Full-Time Staff

Job Number: 202600072

Location: Queens Campus, NY

St. John's, established in 1870, has two New York City campuses;international locations in Rome, Italy; Limerick, Ireland; andParis, France; and study abroad locations around the world. ThePrinceton Review and other top rankings consistently recognize theUniversity's outstanding academics, diverse student body, dynamicinternship, and volunteer opportunities, focus on student life, anddiverse study abroad offerings. St. John's University offers morethan 100 undergraduate and graduate programs in its six collegesand schools, with a growing number of programs offered online. TheUniversity is accredited by the Middle States Commission on HigherEducation and 12 other major academic and professionalassociations.

Job Summary

Reporting to the Assistant Provost of Institutional Research (IR),the role will provide technical support to Office of InstitutionalResearch. The Institutional Research Technical Assistant supportsthe Office of Institutional Research by assisting with datacollection, analysis, reporting, and maintenance of institutionaldata systems. This role contributes to evidence-baseddecision-making by ensuring data accuracy, producing reports, andsupporting research initiatives related to student outcomes,institutional effectiveness, and compliance. This position willassist with the day-to-day operations of the office.

Job Responsibilities

• Create, maintain, and document innovative and user-friendlyreports, dashboards, and visualizations for operational andanalysis needs of IR to inform strategic planning and policydevelopment.
• Cleanses, transforms, and validates data from a wide variety ofsources.
• Be a liaison with IT to develop new and innovative tools tokeep IR on the cutting edge and operational efficiency
• Maintains existing reporting workflows, offering improvementswhere necessary.
• Ensure data integrity, accuracy, and consistency acrossinstitutional systems.
• Assist with preparation and dissemination of reports andpresentations as needed.
• Monitor Institutional Research's email account anddisseminating data and other requests as appropriate in a timelymanner.
• Assist in maintaining the IR website and in educatingcolleagues on the uses of institutional research and data ingeneral.
• Represent the IR office and university by serving on variouscampus committees and through participation in externalgroups.
• Monitor data quality and identify discrepancies orinconsistencies.
• Support requests for data and information from campusstakeholders.
• Ensure compliance with data privacy, security policies, andethical standards.

Competencies, Education, Experience

Competencies

Technical Expertise: Proficiency in statistical tools, datavisualization platforms, and database systems

• Data Governance & Integrity: Strong understanding of datastandards, validation processes, and compliance requirements
• Communication: Ability to present complex data clearly toexecutive and non-technical audiences
• Strategic Thinking: Ability to connect data findings toinstitutional goals and long-term planning
• Problem-Solving: Ability to identify data issues and developinnovative solutions
• Collaboration: Strong partnership skills across academic,administrative, and IT functions
• Project Management: Ability to manage multiple priorities anddeadlines in a fast-paced environment
• Ethics & Confidentiality: Commitment to responsible datause and protection of sensitive information
• Detail Oriented: Must have superior attention to detail andstrong follow-through; outstanding organizational, verbal, andwritten communication skills; Accuracy and timeliness areessential
• Service Oriented: Personal orientation toward service to othersand support of the University's Vincentian Mission of service

Required Education and Experience

• Bachelor's Degree in Mathematics, Statistics, Data Analytics,Education Administration, Social Sciences or equivalent workexperience
• 1-3 years of related professional experience working with dataanalysis, reporting, or administrative systems
• Knowledge of databases and querying (e.g., SQL).
• Strong attention to detail and accuracy in handling data.
• Ability to organize and manage multiple tasks and meetdeadlines.
• Effective written and verbal communication skills.
• Ability to maintain confidentiality with sensitiveinformation.
• Proven performance with Microsoft Office 365 applications withspecific knowledge of Excel and experience with Adobe Acrobat

Preferred Education and Experience

• Master's Degree preferred
• Experience in higher education, institutional research, or arelated field.
• Familiarity with data visualization tools (e.g., Power BI,Tableau).
• Experience with statistical software (e.g., SPSS, R,Python).
• Knowledge of student information systems (e.g., Banner,PeopleSoft, Workday).
• Experience supporting survey tools (e.g., Qualtrics,SurveyMonkey).
• Understanding of higher education reporting requirements andmetrics (e.g., IPEDS).
• Exposure to data governance and data management bestpractices.

Supplemental Information

Work Environment

This position operates in a professional office environment. Thisrole routinely uses standard office equipment such as personalcomputers, printers, etc.

Physical Demands

While performing the duties of this job, the employee isoccasionally required to stand; reach with hands and arms; climbstairs; bend and stretch to file documents. The employee must workon a computer.

Position Type/Expected Hours of Work

This is a full-time positionon the Queens campus. Days and hours ofwork are Monday through Friday, 8:30a.m.to4:30 p.m.

Travel

Travel is primarily local and may include visits to the other NYcampusesor to local institutions for occasional meetings.

Important Note- St. John's is NOT an E-VerifyEmployer

St. John's offers a competitive compensation program which iscommensurate with your qualifications, experience, and contingentupon the departmental budget. St. John's University considersfactors such as (but not limited to) scope and responsibilities ofthe position, candidate's work experience, education/training, keyskills, internal peer equity, as well as market and organizationalconsiderations when extending an offer.

We also offer an extremely comprehensive benefits program to meetthe diverse needs of our workforce. Along with exceptional benefitssuch as

• medical
• dental
• life insurance
• long term disability insurance
• tuition remission
• generous 403(b) employer contribution
• employee assistance program
• liberal paid timeoff policies
• performing arts
• libraries
• bookstores
• dining facilities
• campus recreation
• sporting events

Any offer of employment is subject to receipt by St. John's University of satisfactory references, verification of employmentand education.

St. John's University is an Equal Opportunity Employer. Allqualified applicants will receive consideration without regard torace, color, religion, sex, sexual orientation, gender identity,national or ethnic origin, age, status as an individual with adisability, protected veteran status, or any other characteristicprotected by law.