Installer & Parts Service Specialist (Bilingual)

O'Reilly Auto Enterprises, LLC; Lambertville (NJ); On-site; USD 42,000 - 52,000; Full time

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist to support professional customers at the store's installer counter. This role will manage daily activity of delivery staff and ensure accurate, timely order deliveries.

Bilingual candidates are encouraged to apply and contribute to sales growth through strong technical knowledge. The incumbent will work with installers and professional customers to build relationships, take orders by phone and online, and ensure proper invoicing and

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Develop sales relationships with installers and professional customers.
• Take orders by phone and online, invoice and direct parts pick/stage for delivery.
• Route delivery staff to ensure timely deliveries.
• Ensure delivery vehicles are serviced and inspected on time.
• Record daily mileages in fleet management devices.
• Collaborate with Sales Specialists/T territory Managers for superior service.
• Verify products and cores are billed before checkout.
• Process returns/credits for cores and warranties.
• Assist on front and retail counters and in backroom duties.
• Process labor claims quickly and efficiently.
• All other duties as assigned.

Skills

Mechanics

Communication

Job description

O'Reilly Auto Parts is seeking an Installer Service Specialist to support professional customers at the store's installer counter. This role will manage daily activity of delivery staff and ensure accurate, timely order deliveries.

Bilingual candidates are encouraged to apply and contribute to sales growth through strong technical knowledge. The incumbent will work with installers and professional customers to build relationships, take orders by phone and online, and ensure proper invoicing and