Installations Experience Coordinator

The Home Depot; Shrewsbury (MA); On-site; USD 29,000 - 34,000; Full time

Job summary

The Home Depot is seeking an Installation Coordinator to support customers and Install Field teams, directing job flow and monitoring statuses for interior and exterior products. You will schedule pre-install inspections and manage the services process in the branch, acting as the main contact for customers during all job-related activities.

You will coordinate with the Branch Support Center, Sales, Installation, and others to handle inquiries, collect payments, and ensure timely paperwork and

Qualifications

• Minimum requirement: high school diploma or GED.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks with precision and follow-up.

Responsibilities

• 35% Customer Experience - Maintains regular communication with customers through install life cycle and ensures timely follow-up and satisfaction.
• 25% Job Process Support - Coordinates with internal and external partners for inquiries, escalations, and efficient movement of jobs.
• 40% Operations - Manages intake of open jobs, verifies paperwork, collects payments, schedules inspections, places material orders, and processes service tickets.

Skills

Customer service

Communication

Organization

MS Office

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

The Home Depot is seeking an Installation Coordinator to support customers and Install Field teams, directing job flow and monitoring statuses for interior and exterior products. You will schedule pre-install inspections and manage the services process in the branch, acting as the main contact for customers during all job-related activities.

You will coordinate with the Branch Support Center, Sales, Installation, and others to handle inquiries, collect payments, and ensure timely paperwork and