Installations Coordinator: Customer Experience & Operations

Home Depot; Boston (MA); On-site; USD 30,000 - 33,000; Full time

Job summary

The Home Depot is seeking an Installation Coordinator to act as a customer support expert who helps build, manage, and facilitate an excellent customer experience. You will coordinate between customers and Install Field teams, direct job flow, and schedule pre-install inspections within the branch.

You will monitor job statuses, handle paperwork, collect payments, place material orders for interior/exterior lines, and serve as the main contact for customers on job-related needs, with a focus on

Qualifications

• Must be 18 years or older.
• Must be legally permitted to work in the United States.

Responsibilities

• Support customer experience by coordinating installs and communicating with customers and field teams.
• Manage job flow, scheduling pre-install inspections, and processing paperwork and payments.
• Monitor job statuses and ensure timely movement of jobs across the install lifecycle.

Skills

Customer service

Communication skills

Organizational skills

MS Office

Multitasking

Education

High School Diploma or GED

Job description

The Home Depot is seeking an Installation Coordinator to act as a customer support expert who helps build, manage, and facilitate an excellent customer experience. You will coordinate between customers and Install Field teams, direct job flow, and schedule pre-install inspections within the branch.

You will monitor job statuses, handle paperwork, collect payments, place material orders for interior/exterior lines, and serve as the main contact for customers on job-related needs, with a focus on