Service Scheduler & Ops Coordinator

Encore Fire Protection; New Hampshire; Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Health and wellness coverage

401(k) with match

Life Insurance $50,000

Résumé du poste

Encore Fire Protection, based on the east coast, seeks a Service Coordinator to join our Operations team. You will coordinate the service schedule for a region, optimize productivity, and ensure a seamless experience for customers and technicians. A clear path exists to advancement into Project Management, Operations, Analysis, or Sales.

We value organization, problem-solving, and customer focus; training on the ServiceTrade platform is provided to help you succeed.

Qualifications

• College degree or two or more years of experience in customer service, project coordination, or facility services preferred.
• Willingness to learn new technology—we use ServiceTrade (training provided).
• Strong interpersonal and persuasive abilities.
• Customer-focused, professional approach to every interaction.
• Talent for staying calm and organized when priorities shift.
• Confidence working with technicians, customers, and internal teams to keep work moving and expectations clear.

Responsabilités

• Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
• Optimize daily productivity (revenue) by scheduling work based on technician skills and route efficiency.
• Hold technicians accountable for time and attendance policies while ensuring adherence to the service schedule.
• Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance customer experience.
• Apply strong customer service skills to handle client interactions and resolve issues effectively.

Connaissances

Customer service

Project coordination

Facilities services

ServiceTrade

Formation

College degree

Outils

ServiceTrade

Description du poste

Encore Fire Protection, based on the east coast, seeks a Service Coordinator to join our Operations team. You will coordinate the service schedule for a region, optimize productivity, and ensure a seamless experience for customers and technicians. A clear path exists to advancement into Project Management, Operations, Analysis, or Sales.

We value organization, problem-solving, and customer focus; training on the ServiceTrade platform is provided to help you succeed.