Installation Scheduling Coordinator- Bilingual

Atlanta Flooring Design Centers Inc; Charlotte (NC); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Group health insurance

Dental & vision insurance

401(k) with match

Employee Stock Ownership Plan

Paid Time Off from first day

Job summary

Atlanta Flooring Design Centers Inc. in Charlotte, NC, is seeking an Installation Scheduling Coordinator to assign installation crews based on expertise and availability. The role requires strong language skills and office-system proficiency to manage documentation and customer communications.

The position emphasizes bilingual English/Spanish fluency, coordination with installers, and the ability to lift up to 70 lbs in a fast-paced warehouse environment. RFMS experience is highly preferred.

Qualifications

• Bilingual fluency in English and Spanish required.
• Strong written and verbal communication skills.
• Experience with customer service and office administration.
• Ability to manage multiple tasks with prioritization and deadline-driven work.

Responsibilities

• Communicates with installers to ensure clear understanding of job specifications and installation requirements to maintain high quality job standards.
• Schedule work to meet contractor's needs.
• Coordinate and schedule installation follow-up visits as necessary for repairs, corrections and warranty issues.
• Ensure that required documentation is complete and enters appropriate data into company systems accurately and on time.
• Note changes and additions to customer orders as needed.
• Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction.
• Assists with the daily warehouse functions of receiving, loading out installers, and use of a sit down forklift.

Skills

Bilingual English/Spanish

Excellent communication skills

Time management & multi-tasking

Customer service experience

Scheduling coordination

Microsoft Office proficiency

Tools

RFMS

Job description

The Installation Scheduling Coordinator is responsible for reviewing all scheduled jobs each day and assigning contracted installation crews for work according to their areas of expertise and availability. A strong working knowledge of flooring materials and techniques for proper flooring installation is preferred, but not required. Must be able to communicate with individuals who speak a variety of languages. English/Spanish fluency is required. Computer skills and customer service admin skills are a must; ability to function in high volume, high velocity work environment is critical. This associate will have some warehouse and admin responsibilities.RESPONSIBILITIES:Communicates with installers to ensure clear understanding of job specifications and installation requirements to maintain high quality job standardsSchedule work to meet contractor's needsCoordinate and schedule installation follow-up visits as necessary for repairs, corrections and warranty issuesEnsure that required documentation is complete and enters appropriate data into company systems accurately and on timeNote changes and additions to customer orders as neededAddress customer concerns and issues, escalating them as necessary for job completion and customer satisfactionAssists with the daily warehouse functions of receiving, loading out installers, and use of a sit down forkliftBENEFITS:Bi-weekly payroll via direct depositEligible to participate in group health, dental & vision insurance plans after 60 days full-time employmentSupplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employmentRetirement Plans: Employee Stock Ownership Plan and 401(K) with matchPaid Time Off (PTO) from first day of employmentQualificationsBilingual fluency in both English and Spanish a mustKnowledge of flooring materials and installation processes highly desirableKnowledge of office management systems, customer service and proceduresExcellent time management skills and ability to multi-task and prioritize workAttention to detailStrong problem-solving skillsExcellent written and verbal communication skillsProficiency in Microsoft OfficeExperience with RFMS is a highly preferredAble to lift up to 70lbs as needed