Bilingual Dispatch Coordinator for Flooring Installations

Real Floors; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Real Floors is seeking a Bilingual professional in the United States for a Full-Time position to oversee subcontracted flooring installers. The role includes managing work orders, reviewing payroll sheets, and resolving issues effectively. Candidates should be fluent in English and Spanish, possess at least 2 years of customer support experience, and have strong data entry skills. Experience in the flooring industry is preferred. This is an opportunity to contribute to a collaborative team environment.

Qualifications

• Bilingual in English and Spanish is required.
• 2+ years of phone-based customer support experience preferred.
• Proficient in data entry while on calls.

Responsibilities

• Assign and manage work orders for subcontracted flooring installers.
• Review payroll sheets and ensure payment accuracy.
• Resolve work order issues and communicate effectively with teams.
• Research problems related to chargebacks and warranties.

Skills

Fluency in both English and Spanish

Customer support experience

Data entry skills

Detail-oriented and organized

Problem-solving skills

Effective email communication

Tools

Gmail

Google Docs

Google Sheets

Shared Drive

Job description

Real Floors is seeking a Bilingual professional in the United States for a Full-Time position to oversee subcontracted flooring installers. The role includes managing work orders, reviewing payroll sheets, and resolving issues effectively. Candidates should be fluent in English and Spanish, possess at least 2 years of customer support experience, and have strong data entry skills. Experience in the flooring industry is preferred. This is an opportunity to contribute to a collaborative team environment.