Installation Coordinator

Confidential Jobs; Tampa (FL); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Casual work environment

Premium 401k with 3% match

Medical Insurance with Health Savings

Prescription Drug Coverage

Vision Insurance

Life Insurance and AD&D

Short-term & Long-term Disability

Paid Holidays

Vacation time

Job summary

Confidential Jobs is seeking an Installation Coordinator for our Tampa branch. The role ensures installation teams are well-trained, delivering quality work and a positive customer experience, with strong leadership, organization, and communication across diverse personalities.

You will coordinate quick-turn installations, verify measurements, manage deposits and financing, procure materials, and reschedule as needed.

Qualifications

• 1+ years of experience managing staff; contractor management preferred.
• 1+ years of experience in the flooring and/or home improvement industry preferred.
• High School Diploma or equivalent.
• Ability to work a five-day, 40+ hour work week, including Saturdays and flexible hours.

Responsibilities

• Coordinate installation schedules for Quick-Turn jobs to meet 2–7 day commitments.
• Review and verify floor plan measurements using the Measure Square tool provided by Sales.
• Verify customer deposits, down payments, and financing holds.
• Order and track materials through vendor portals for timely installations.
• Monitor material readiness and accelerate installations when possible.
• Contact customers to schedule jobs sold without a confirmed install team and manage rescheduling.
• Conduct welcome calls to new clients as the primary contact for scheduling updates.
• Handle calls from the Call Center regarding active jobs and resolve inquiries.
• Identify bottlenecks in installation and purchasing processes and suggest improvements to reduce delays and costs.

Skills

Leadership

Communication skills

Organization

Time management

Customer-oriented

Teamwork

Independent judgment

Sense of urgency

Education

High School Diploma or equivalent

Job description

We are seeking a team-oriented Installation Coordinator for our growing branch location. This position works to ensure installation teams are well-trained with a goal of quality work and a positive customer experience.

The Installation Coordinator will be in constant communication with Installers and customers throughout the flooring installation process. The candidate must have leadership qualities, strong organization skills, and communicate well with various personality types.

What You'll Do...

• Installation Coordination for Quick-Turn Jobs Collaborate cross-functionally to ensure installation is completed within 2-7 days from the sale date, meeting customer commitments.
• Measure Square Output Verification Review and verify floor plan measurements and output from the Measure Square tool provided by the Sales team for each job.
• Deposit and Financing Verification Confirm customer deposits, down payments, and financing holds are correctly processed and documented.
• Material Procurement Order and track materials through vendor portals, ensuring timely availability for scheduled installations.
• Installation Acceleration Monitor material readiness and proactively move up installation dates when materials are available sooner than expected.
• Job Scheduling & Rescheduling Immediately contact customers for scheduling when jobs are sold without a confirmed install team; manage all rescheduling as needed.
• Client Onboarding and Support Conduct welcome calls to all new clients, introducing yourself as the primary point of contact for technical questions and scheduling updates.
• Customer Call Handling Receive and manage calls transferred from the Call Center regarding active jobs, ensuring timely and accurate resolution of customer inquiries.
• Process Improvement Identify bottlenecks or inefficiencies in the installation and purchasing processes and recommend actionable improvements to reduce delays, minimize errors, and control costs.

What's Needed to Succeed...

• Positive and professional with the ability to maintain a calm demeanor during hectic periods
• Customer-oriented approach and desire to assist others
• Ability to work as a team
• Strong time management skills and ability to prioritize work
• Must work well with limited direction using independent judgment
• Demonstrate a sense of urgency

What's Required...

• 1+ years of experience managing staff; contractor management preferred
• 1+ years of experience in the flooring and/or home improvement industry preferred
• High School Diploma or equivalent
• Ability to work a five-day, 40+ hour work week, including availability on some Saturdays. Additional days or hours may be required based on volume and seasonality, in addition to the flexibility to take calls afternoon/evening and/or weekend hours.

Benefits and Perks We Offer...

• Casual work environment
• Premium 401k Investment Plan with a dollar for dollar 3% match
• Medical Insurance with several plan options including a Health Savings Account
• Prescription Drug Coverage
• Vision Insurance
• Life Insurance and AD&D
• Short-term & Long-term Disability
• Paid Holidays
• Vacation time that grows with years of service