Installation Scheduler & Customer Success Liaison

Trinity Solar; Reading (Berks County); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Healthcare coverage

Life insurance

Paid training

Paid time off

Sick time

401(k) match

Work-life balance

Job summary

Trinity Solar is seeking a detail-oriented Installation Coordinator to act as the vital link between customers, crews, and inspectors, ensuring installations are scheduled, documented, and completed smoothly.

The role emphasizes problem-solving, fast-paced environments, and a commitment to delivering an exceptional customer experience, with a compensation package including healthcare, PTO, and 401(k) match.”

Qualifications

• Strong organizational and time-management skills.
• Excellent communication skills (phone, email, and text) with a customer-first mindset.
• Problem-solving and decision-making ability with strong attention to detail.
• Team-oriented approach with a willingness to collaborate across departments.

Responsibilities

• Manage and review the installation pipeline to schedule site work efficiently with customers, internal teams, and inspectors.
• Communicate with customers in a professional, friendly, and solutions-focused manner.
• Maintain accurate and up-to-date customer records in company databases.
• Partner with internal teams to achieve and exceed monthly installation goals.
• Proactively address and overcome customer concerns to ensure a positive experience.
• Support continuous improvements in scheduling processes and customer satisfaction.

Skills

Organizational skills

Time-management

Customer communication

Problem-solving

Team collaboration

Microsoft Office

CRM experience

Tools

CRM software

Microsoft Office Suite

Job description

Trinity Solar is seeking a detail-oriented Installation Coordinator to act as the vital link between customers, crews, and inspectors, ensuring installations are scheduled, documented, and completed smoothly.

The role emphasizes problem-solving, fast-paced environments, and a commitment to delivering an exceptional customer experience, with a compensation package including healthcare, PTO, and 401(k) match.”