Project Coordinator

MTM LLC; Richmond (VA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

MTM LLC is seeking a Project Coordinator to join their team in Richmond, Virginia. This full-time role emphasizes exceptional customer service and requires strong organizational skills to manage various installation projects efficiently.

You will coordinate installations, maintain effective communication with customers and internal teams, and ensure that all orders are accurate and timely. The ideal candidate thrives in a dynamic environment and shows adaptability to changing priorities.

The position offers a starting pay of $20.00 to $23.00 per hour and comes with a comprehensive benefits package including health and dental insurance.

Qualifications

• Must be organized and service-focused with the ability to thrive in a fast-paced environment.
• Comfortable working collaboratively across teams.
• Willingness to learn internal systems.

Responsibilities

• Schedule and coordinate window and door installations.
• Maintain collaborative relationships with internal and external customers.
• Process product orders and ensure accuracy.
• Coordinate materials and deliveries.
• Support continuous improvement initiatives.

Skills

Exceptional customer service and interpersonal skills

High attention to detail and strong organizational habits

Ability to prioritize tasks and manage multiple projects under tight deadlines

Strong problem-solving capabilities

Professional phone and email communication skills

Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)

Tools

Salesforce

PQM

OMS

Job description

JOB SUMMARY

We are seeking a highly motivated and detail-oriented Project Coordinator to join our award‑winning team. Our client is a nationally recognized, leader in the home remodeling industry. As a member of the team, you will play a key role in delivering exceptional customer experiences.

This role requires excellent communication skills, a proactive mindset, and the ability to thrive in a fast‑paced environment. The ideal candidate will be organized, service‑focused, and capable of managing multiple projects simultaneously.

Build and develop a world‑class customer service and installation team that aggressively promotes and supports the team on all installation projects, creates exceptional customer satisfaction, and consistently delivers on the value proposition with overall Company strategy.

Key Responsibilities

• Schedule, reschedule, and coordinate window and door installations and service appointments with homeowners
• Serve as a key contact for internal teams and external customers, maintaining a collaborative relationship with all parties
• Process product orders using quoting and order management systems
• Work with sales and project management teams to finalize sales orders
• Ensure all orders are accurate, complete, meet customer expectations, and are completed satisfactorily
• Coordinate materials and deliveries from factories and outside vendors
• Collect customer payments prior to delivery or installation when needed
• Ensure subcontractor paperwork, including Lead Safe Install documentation, is properly submitted and filed
• Review and approve payments to subcontracted installation companies
• Support continuous improvement initiatives across the department

Required Skills

• Exceptional customer service and interpersonal skills
• High attention to detail and strong organizational habits
• Ability to prioritize tasks and manage multiple projects under tight deadlines
• Strong problem‑solving capabilities
• Comfortable working collaboratively across teams
• Adaptability to changing priorities and processes
• Professional phone and email communication skills
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Willingness to learn internal systems (PQM, OMS, Salesforce, etc.)

Job Type: Full‑time

Pay: $20.00 - $23.00 per hour

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

• Day shift

Work Location: In person