Installation Project Coordinator

Crew2, Inc; Minneapolis (MN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Crew2, Inc. in Minneapolis, MN is seeking a detail-oriented Project Coordinator to serve as the liaison between customers and installers, ensuring a seamless, high-quality installation experience.

You will manage daily installation schedules, coordinate with service providers, and maintain proactive communication with clients, homeowners, and internal teams to resolve issues promptly while upholding customer satisfaction metrics.

Qualifications

• Associate degree in Business or equivalent experience required; Bachelor’s degree preferred.
• Strong verbal and written communication skills essential.
• Customer-focused mindset with ability to engage diverse stakeholders.

Responsibilities

• Coordinate and manage daily installation schedules and timeframes.
• Conduct proactive outreach to customers to review installation timing and expectations.
• Respond promptly to incoming customer calls and service requests.
• Follow up post-installation to confirm satisfaction and close out service needs.
• Serve as primary point of contact and problem solver during installation.
• Demonstrate professional, timely, and well-documented customer communications.
• Maintain awareness of customer satisfaction metrics (VOC, cycle time).
• Coordinate and dispatch work orders to service providers daily.
• Foster a positive environment to support engagement of service providers.

Skills

Leadership

Communication

Interpersonal skills

Customer focus

Crew2 programs knowledge

Problem solving

Multitasking

Education

Associate degree in Business

Bachelor’s degree preferred

Job description

Crew2, Inc. in Minneapolis, MN is seeking a detail-oriented Project Coordinator to serve as the liaison between customers and installers, ensuring a seamless, high-quality installation experience.

You will manage daily installation schedules, coordinate with service providers, and maintain proactive communication with clients, homeowners, and internal teams to resolve issues promptly while upholding customer satisfaction metrics.