Installation Operations Leader

American Carpet South; Kennesaw (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Vacation (Planned Time Off)

Sick/Personal (Unplanned Time Off)

Flexible Spending Accounts

Health Savings Account (HSA)

Commuter Accounts

401k with Employer match

Voluntary Short Term Disability

Company Paid Life Insurance and ADD

Employee Assistance Program (EAP)

Job summary

American Carpet South is seeking an Installation Manager to effectively and efficiently manage installation teams from dispatch through job close-out. The role resolves on-site issues in real time, aligning with our Say Yes values while meeting financial objectives.

The position emphasizes customer communication, scheduling accuracy, and post-install customer satisfaction. The candidate should excel in a fast-paced call center environment, enjoy hands-on work, and be ready to tackle the next

Qualifications

• Value customer service and understand what it means to SAY YES to the customer.
• Adapt to changes in processes and embrace challenges.
• Able to use a computer and navigate multiple systems.
• Strong problem-solving abilities.

Responsibilities

• Make and receive a high number of scheduling calls.
• Verify purchased items with the customer to ensure correct product.
• Receive calls from the Installation team regarding ETA and arrival at the customer’s home.
• Follow up with the customer after installation to ensure high satisfaction.

Skills

Customer service

Scheduling calls

Problem solving

Teamwork

Job description

American Carpet South is seeking an Installation Manager to effectively and efficiently manage installation teams from dispatch through job close-out. The role resolves on-site issues in real time, aligning with our Say Yes values while meeting financial objectives.

The position emphasizes customer communication, scheduling accuracy, and post-install customer satisfaction. The candidate should excel in a fast-paced call center environment, enjoy hands-on work, and be ready to tackle the next